Reference field not showing users in HR Agent Workspace.

[marketa_w]

Hi all,

I am dealing with an issue in HR Agent Workspace. For one of our HR services, we have additional reference fields for Representatives. The issue is that when some of the users want to choose the Representative it shows "no records to display" but the same filed shows records for the same user in the backend. I checked the reference qualifier but did not find anything that would indicate that only some users have "no records to display" in the HR Agent Workspace.

Did anyone experience this please?

Thank you.

[marketa_w]

Hi Sabrina, thank you for replying, unfortunately this is not the case, there is no tree_picker attribute.

[marketa_w · Accepted solution]

Issue solved, we needed to update a script that is contained in the reference qualifier, there was an issue that it did not retrieve the ID in the workspace for the user so there were no records.