Reference qualifier for HR cases based on COE Security policy

Carl1973
Tera Contributor

Hi experts

 

I'm looking to fix a flaw in ServiceNow HR security where a case can be assigned to a group and/or user who does not have access to view or edit the case due to the COE security policy configuration, ServiceNow have advised that there is no OOTB solution to align these two things up, but if you know of one then that is an ideal situation and please let me know.

 

So, if not ootb solution is available, I'm looking to do a script include I can use in the reference qualifier for hr case assignment_group field.

 

Any and all help appreciated.

Carl

5 REPLIES 5

Thanks Mike. I'll look into that