Regarding KB Article and HR Catalog
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03-06-2025 09:38 AM
Hi All,
Please guide on the 2 below queries regarding KB Article and HR Catalog. I am exploring them so want to know if I am missing on something or not aware of few features.
1. KB Article query:
I want to check on KB Article I see only copy and paste option available to create any new article so don't we have the option to upload any document or PDF file? if we have, please share the screenshot for ready reference.
2. Manage HR Catalog:
When any new category is created in Manage HR Catalog or edited [2-3 times] even when KB Article is updated with different versions, a duplicate HR Catalog with the same name gets created automatically. Why is this so and how can it be avoided?
Sadly these auto created categories cannot be deleted, how to resolve this duplicity.
Thanks
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Case and Knowledge Management