HR Case Transferring - Cancelled State

[maxstnr]

Hello, we're exploring changing the HR Case transferring functionality in terms of the state change once a case transfers. We're finding some users confused by the "cancelled" state when really their case is just being transferred to another COE. I'm trying to determine what configuration is setting the state to cancelled when the case transfers, and if it is possible to instead have the original case update to a custom state that we create instead. Custom states we know how to create, just having trouble finding what is setting the state to cancelled upon transferring. Thank you!

[michaelj_sherid · Accepted solution]

@maxstnr There is a script include -ReclassifyCaseTransfer that is setting the case to Cancelled as part of the transfer case process. 

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Regards,
Mike

[Msteiner94]

That was it, thank you!