Reject a Request On HR Case

[st27]

Hi,

I am working on Approval and Rejection process for a HR request.

I have created an activity set for approval and it works fine. When I approve the request the HR case updates accordingly. I would like to know if there is any thing similar for Rejecting a request?

When I reject a request HR Case 'Approval' field state does not change. It shows approved rather than rejected.

Can any one direct me what to do to achieve this? Many thanks in advance!

screenshot attached.

Regards

[Harneet Sital]

Hi, 

You can implement rejection on the same rule which is currently moving the state/updating fields when you click on approve. Add a clause 'When anyone rejects' and set the approval field to rejected and state to closed incomplete.

This could be either a workflow or flow. 

If the answer has helped you, please mark the answer correct/helpful. Thank you.

-Harneet

[John Zhang1]

This ServiceNow doc - Resubmit an HR case for approval has a solution you are looking for.   Let me know if you need any additional information.

If my reply is Helpful/Correct, please mark the answer as Helpful/Correct. 

[st27]

Hi John,

Many thanks for your reply. Are there any steps to achieve this?

Thanks