Related Catalog Items on knowledge article

jrusso
Tera Expert

In the Related Catalog Items related list for a knowledge article, I would like to include items from a catalog that contains only content items, and not record producers.  When trying to add items from this catalog, I use the filter to select this catalog, but there are no choices in the pick list.

 

I was told that there is a reference qualifier on this Related Catalog Items related list that excludes content items.  How do I update this reference qualifier to allow me to add content items from the other catalog?

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Here you go 🙂

This is how it looks like out-of-the-box, and indeed the reference qualifier like you are mentioning. You could change this, that's up to you ofcourse.

 

Screenshot (543).png

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

View solution in original post

2 REPLIES 2

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Here you go 🙂

This is how it looks like out-of-the-box, and indeed the reference qualifier like you are mentioning. You could change this, that's up to you ofcourse.

 

Screenshot (543).png

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn

Thank you, Mark.  I was able to add an OR condition to include Content Items and I can now select content items as a Related Catalog item.