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06-06-2023 12:52 PM
In the Related Catalog Items related list for a knowledge article, I would like to include items from a catalog that contains only content items, and not record producers. When trying to add items from this catalog, I use the filter to select this catalog, but there are no choices in the pick list.
I was told that there is a reference qualifier on this Related Catalog Items related list that excludes content items. How do I update this reference qualifier to allow me to add content items from the other catalog?
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06-06-2023 12:56 PM - edited 06-06-2023 12:56 PM
Hi there,
Here you go 🙂
This is how it looks like out-of-the-box, and indeed the reference qualifier like you are mentioning. You could change this, that's up to you ofcourse.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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06-06-2023 12:56 PM - edited 06-06-2023 12:56 PM
Hi there,
Here you go 🙂
This is how it looks like out-of-the-box, and indeed the reference qualifier like you are mentioning. You could change this, that's up to you ofcourse.
Kind regards,
Mark
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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06-06-2023 01:31 PM
Thank you, Mark. I was able to add an OR condition to include Content Items and I can now select content items as a Related Catalog item.