Hi Everyone,I wanted to add cards on the Configurable HR agent workspace landing page, there are 3 cards by default : i.e. SLA at risk, High Priority Cases, and All cases.I added new row in sn_hr_agent_card_config however doesnt appear under overview...
Hello All, Has anyone used hr service fulfillment type as advance?? If yes ,then can anyone explain how does it work?? I have created one HR service of fulfillment type as advance and created one "test" workflow attached to that and one service ac...
Hi Guys!I need to update all the records on the ''sn_hr_core_profile'' in order to run the on load/on change client script that I created. The script autopopulates the ''u_year_end_date'' field based on "employment_end_date" field. The thing is in li...
Hi, I am working on creating SLA for multiple tables and when i have made my conditions according to the requirements its working fine. However when testing i noticed that the status shows as cancelled when the SLA is done, you can see from the pictu...
HiHow to arrange the text alignment correctly within the background color in css in widget configuration ,Given the expected and actual screenshots below CSS in widget i have given :div {background-color : lightblue;width :auto;height:100px;} Actual...
Hello All, I have created a Playbook on Requested Item table and I'm trying to add that playbook on RITM page in Service Operations Workspace but its not showing their. I have followed all the steps mentioned in the ServiceNow Docs link but still not...
I am working with a client who has just purchased HR Service Delivery Professional. They want to have workflows for new hire and offboarding scenarios. For new hire and offboarding workflows, other departments need to be engaged like IT. Is an ord...
For only 1 specific HR Service, I would like to do the following:Prevent the agent from keying in additional comments box via native or Agent Workspace.If 1 is not possible then to ensure that Additional Comments do not appear on the front end for th...
Users on the watchlist was unable to see opened by, subject person and assigned to fields in portal, but they are able to see rest of the fields like short description, activity, attachments.how I can achieve this functionality.thanks,
What are the dis-advantages / risks of using Global platform Knowledge Base instead of HR Scoped Knowledge Base in a Global HRSD Implementation?
OOB the sn_hr_core_task table default form fields are generally accessible for read or write by users with the sn_hr_core_basic role, and not restricted based on the CoE of the Parent Case. Is there a specfic reason why it has been setup this way an...
when new emergency change create send notification all vip users in business rule using with event.
Hello, There are some user feedback regarding notification from ServiceNow and I am thinking to send notification via Microsoft teams as well as email in order to improve employee experiences. I have tried to learn about the detail in PDI, but the pl...
We are creating fillable PDF documents using the Document Templates (sn_doc) app. We are trying to fill date fields with the date of the signing. These Document Tasks are being generated through HR Services within a Lifecycle Event Activity. Current...
Hi,When i am using ATF for Hr case creation Using agent workspace I am not able to set HR service .When i leave it blank i get a warning it is a mandatory field and when i set it i get a warning it is not editable.1st failure is when you Set HR servi...
