Response template writer role best practice or recommendations

[Becky T_]

Hi Community, 

We're interested in enabling Response Templates and would like to hear about your experiences and recommendations on who should have access to create and edit them. We'd like to provide the necessary role to a handful of HR Managers, train them on how to properly create response templates, and then have them maintain it on their own. This would take the work load off the system admins but is a greater risk of issues caused by these HR Managers which could potentially result in even more work.

Looking forward to hearing your lessons learned and any insight. 

Thanks! 

[Becky T_]

Hi John, Thank you so much for your response! This is very helpful. Have you had any issues come up from these managers having such access?

[John Zhang1]

So far no issues I know.