Unable to see table "sn_hr_ef_employee_document_upload" in sys_db_object list
I need to apply ACL for employee name field in "sn_hr_ef_employee_document_upload" but somehow I am not able see it or table is not existing in instance.
Forum Posts
Resolved! File name validation in record producer
Hi All, I have created attachment variable "certificate" in record producer if user trying upload file that file name should be "certificate" only if not then file should not upload.Thanks for you quick response.
hr agent workspace bell icon notification
Hi All,I want to notify the agents that a priority ticket has come , instead of email notification going we want something else like the bell icon , I want to know how to set the notification. please give me example how to do it . Please let me know ...
How to apply default rules or categories to all new delegates with Granular Delegates
Hello All, I am reaching out here to see if anybody out there has implemented additional functionality with Granular Delegates plugin. We are currently evolving our delegation process to restrict approvals and task assignments on certain types of acc...
Journey Accelerator Manager Templates
I'm working with Journeys and am testing the ability managers to create task templates. On the task template form, here is a share with field, but I can't find where the values entered here get stored. Any ideas?
Query related to KB article
Hi all I have a requirement The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes ...
Post-Xanadu Duplicate HR Case: Accept/Reject Completion notifications being sent
Is anyone else having this issue? Post Xanadu upgrade, the notification "HR Case: Accept/Reject Completion" is firing twice on case closure: once on the COE table (e.g., sn_hr_core_case_operations) and once on the core HR table (sn_hr_core_case).We ...
Resolved! Pop up message after opening a new ticket
Hi,When I open a new ticket, a message appears (as shown in the attached screenshot) and then disappears after a few seconds. Is it possible to keep this message displayed until it is manually dismissed by clicking an 'X' button, for example?I would ...
Resolved! How to change the date format on a specific field from short (MM/DD/YYYY) to long (MMM DD, YYYY)?
Hello, I need to change the format of a specific date field on an HR case form from short (MM/DD/YYYY) to long (MMM DD, YYYY).For instance, 03/28/2108 should be March 28, 2018. I need to change the date format only for a single field and not across t...
How to create a HR Case with HR Service that has a record producer via scripts?
In a lifecycle event, we have an activity configured as an HR Task for user to submit a HR Service+Record Producer with 1 question. We just received a request from HR that if this task is not completed within 4 days, we need to auto close this task ...
Move Employee Document table record to Sys Attachment table
Dear All, Need to help in below, Would like to move the existing attachments uploaded in Employee Document (sn_hr_ef_employee_document) table to sys_attachment table using script. Please suggest me on this. Thank you Regards,Kirankumar
How to view the internal Knowledge Base for HR Teams only in Configurable Agent Workspace
We are setting up an internal KB for HR Teams only and we would like the teams to have easy access to this KB from Configurable HR Agent Workspace. They have access to the end user KB via Agent Assist but we don't want them to get confused by having ...
In the HR Agent Workspace view in the compose Tab who can only see particular coe can visible.where
Where it is Configured Compose activities and comments tab in particular coe can visible in HR agent Workspace.
When you re-publish the latest version of knowledge article, the older versions state changes to retired or outdated?
When you re-publish the latest version of knowledge article, the older versions state changes to retired or outdated?
Anyone implemented formal Response Template guidelines, governance, standards for template creation?
We have created an author instruction guide for creating response templates but were wondering if anyone put together a complete structure around creating and using these templates on a regional and global scale? We are now working on standardizing m...
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