I am trying to build a functionality where someone attaches an attachment or email is sent on a HR Case then the need attention should be marked as true. But I am not able to find the backend name or where this fields are created? Could anyone please...
We are facing an issue where we have mapped variable u_test_cause to the back end (HR Case form) from the record producer. When we submit the case through the portal, this field on the back end form does not capture the inputs from the record produce...
I have been searching for documentation regarding translation of HR Agent Workspace and have been unsuccessful. Does anyone have any suggestions?
When I navigate to Manage HR Catalog I get this screen, can you please help.
I created a new view to have it default to it when the record is opened from a related list. What should be specified in the view rule to indicate that?
Hi All, Can someone help on this please,User case:How to add the trigger condition for the flow once the HR case created via inbound action, Once the HR case is create in that case i need to create HR tasks for that caseCreated flow designer and adde...
Kia ora, Hoping for some advice on an ACL query (or might need to resort to business rules). I've read a number of community posts and none of them seem quite right. The business requirement is for users to not be able to delete attachments and not v...
HI All I have a situation that I need add an image above the search bar on ESC portal, I have added a background image on the container but it appears as a thin line on the portal. Please find the below screenshot and help me understand the posible s...
Hello HRSD community, I recently learned about the ServiceNow Benchmarks product, which allows customers to feed anonymized instance data to a SN aggregator database that allows you to measure the success of your implementation against other customer...
Can someone please share the template for 'Change enablement design workshops PowerPoint slides'
How can we map a watch list person on a case using the variable set for the watch list person with the out-of-the-box script new sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer(producer, cat_item.sys_id) without using record producer s...
Hello Team, how can I search CMS in Xanadu version of service now? Also I want to learn about CSS and HTML how it works in SNOW. I am new in service now. Any leads/suggestion would be appreciated.
Hi Guys... I have an issue with my HRSD survey PA. I have created a dashboard that shows all surveys for a period. I included two jobs. One on-demand job for historical data and the other is a daily job.I want the dashboard to always include the hist...
We are leveraging our Predictive Intelligence model to accurately predict the HR Service and Request Type values during HR case submission. By doing so, we can ensure that even if a requestor enters incorrect values, our system will automatically upd...
Hey HRSD Community! We've wanted to look into metrics. I noticed HRSD has one OOTB metric definition 'Assignment Group Duration for HR Case'. However, it's not set to timeline. Additionally, when I do I check off Timeline and click Metrics Timeline ...
