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New SLA not attching when priority is changed

When ever I am changing the priority the new sla is not attching. Whenever the case is raised it will be in awaiting approval state. After the approval it will be set as ready.Attached screenshots for the same. Additionally I tried to remove the cond...

pk2184046 by Tera Expert
  • 673 Views
  • 6 replies
  • 0 helpfuls

Add container split on employee service center

Hi everyone!I wanted to add a container slip on To-dos tab on ESC Portal. (Check image to see how it's appearing now):I added the container splits onto the record producer, and on the backend variables it appears just fine (Check image to see how it'...

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rafas_2703 by Tera Guru
  • 300 Views
  • 1 replies
  • 0 helpfuls

Virtual agent chat bot is not sending the response to user

Hello All, Virtual agent chat bot is not sending the response as text to user after he/ she selects the option one as a choice.It's going to end message or greetings instead of giving text as something to the user.Can anyone help me on this. Regards,...

Agent Assist - Display Different KB Titles, etc.

We are going live with ServiceNow in just a couple weeks, along with Employee Center Pro. We have two SN internal KBs we have been using for the past year and have been appreciating how this pulls into the case/workspace with Agent Assist. My questio...

azeimet by Tera Contributor
  • 305 Views
  • 1 replies
  • 0 helpfuls

Resolved! Document template blocks in HR Document templates

Hi, I am having a requirement to have condition based statements to be included in my offer letter. I could see Document Template blocks, document template block contents and document template scripts are the concepts we can leverage to achieve this ...

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anandpara_s by Tera Contributor
  • 1749 Views
  • 7 replies
  • 1 helpfuls

Teams Integration

Hi all, I have set up ServiceNow app on Teams, and just wanted to know how to notify users with some changes on ServiceNow (e.g. assignment group, assigned to, or any other intentional notification). I want to realise this by using Chat on Teams not ...

TomohiroT by Tera Contributor
  • 279 Views
  • 2 replies
  • 0 helpfuls

Hide checklist on HR case

Hi There , With Washington release we have edit option for checklist on HR case any idea how to turn it off edit buttonThanks,Chaithra 

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Chaithra by Tera Contributor
  • 238 Views
  • 1 replies
  • 0 helpfuls

HR Operations System & HR Account

Hi, I would like to know the difference in usage between these two tables. Both seem to be master data for HR-related systems.- HR Operations System [sn_hr_core_op_system]- HR Account [sn_hr_core_hr_account]