How to add sort by filter on service catalog list item
Hi All,I want to add sort by filter on the servicenow catalog item list.I have added images for my requirement.Pls, let me know how is it done.
Forum Posts
Predictive Intelligence - Error
Hi @Lener Pacania1/All,I am exploring PI articles & try to execute Classification, Similarity & Clustering solution in my PDI. However, I have not modified or create any new solutions only trying to execute OOB, but every time I am getting below this...
Add a custom field to the "Accept Resolution" TO-DO page in Employee Center
Hello! I'm trying to add a custom field to the "Accept Resolution" TO-DO page in ESC. See screenshot to see the page.How do I edit this page to add the new custom field? Which table should I add the new field to? Requirement is to prompt user to sele...
User without access to form appears as 'Created By' in Email Logs for HR Case
We have an Employee Exit form in our system. Whenever a user submits this form, an HR case is automatically created. However, we observed an issue where, in the email logs related to the HR case, the ' Created By'' field shows the name of the user w...
Resolved! After Change in ESC Header get error notifications
Dear all, I am trying to disable the search from the pages of employee center.Long story short, I tried the following solution.Namely I comment the highlighthttps://www.servicenow.com/community/hrsd-forum/how-to-remove-search-box-from-employee-servic...
Resolved! Display application menu and modules for app created from scratch using AES
Hi, I have created an application from scratch using AES. But I need to display the application and it's modules in the navigation bar. How to do this? Is it by creating Application menus?
Display Shortdescription based on user language in HRTasks
Hi Team, I have created lifecycle event and activities, attached the HRtemplates for HRtasks creation in it. however i want to show the short description of the HRtasks based on the logged in user language. I don't see any option in HR task template ...
Use of HRSD module in App Creation
Hi,I am developing an application using ServiceNow App Engine Studio. It is Employee CSR Application where the employees can volunteer for an event etc. For the employee sign in page, is it necessary to use HRSD module? Or can I just create a simple...
Email not triggering to opened for
Hi, In my PDI, for "Opened For Case commented" notification I have checked include attachment field. So that the attachments which are added in hr case when commented it has to trigger to opened for person when I check in sys email table it shows it ...
Enable the "is One of" operator in column filter within the HR Agent Workspace
Hi team, How can I configure the column filters in the HR agent workspace to include the ' is One of ' operator , allowing users to filter records based on multiple selected values within a single field? Thanks you!!
Oracle Cloud HCM Spoke - Oracle HCM Extracts in Spoke Module
Hi Team,We are implementing Oracle HCM with Servicenow HRSD as a experience platform on top of Oracle HCM. We are leveraging the delivered OOTB Oracle HCM Spokes for standard field Integration with HCM. There are some derived employee fields in HCM w...
The message "Case was transferred from" does not appear in activity
Hi,After executing a transfer case using the method to transfer to a new case number, the message confirming the action does not appear in the activity log. Has anyone experienced this issue before and found a solution they can share with me?
How do I create a filter for case reports on a dashboard that breaks down by COE?
I can do a pie chart that is grouped by the dot walked COE (sn_hr_core_case.hr_service.topic_category.COE). I can even use this chart as filter on the platform analytics dashboard, but if I try to directly create a filter for the dashboard, I cannot ...
Remove ability for HR Agents to be able to create a new task without a Parent Task
Hi ,Currently there's an option NEW to create a task via Agent Workspace, this allows HR Agents to keep a stand alone task and so need to remove the option so tasks can only be created from an HR Case. could you please help how to remove this ?Thanks...
Resolved! Localization of Global description and Rich Description in the HR task template
Hi, I'm looking for ways to display the Global and Rich description in the HR task template in the logged in user language.Can someone please suggest on this how to achieve it. Thanks,Lakshmi