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How to trigger subflow from Lifecycle event activity?

Hi ,I have created a Subflow and attached it to an Activity in the Lifecycle events . when  a case is submitted. subflow is not getting triggered . using  the subflow I need to create HR task and emails based on several condition.In activity mapping ...

kalyani23 by Tera Contributor
  • 811 Views
  • 3 replies
  • 0 helpfuls

HR case opened notification

Hi, I would like to improve notification sent when new HR case is opened to Opened for user.In OOTB instance, this is the situation. When employee submit request from Employee Center, and then email notification for New case would be sent with teh de...

Not able to incorporate journal fields

I am trying to build a functionality where someone attaches an attachment or email is sent on a HR Case then the need attention should be marked as true. But I am not able to find the backend name or where this fields are created? Could anyone please...

Issues with mapped field from RP into HR Case form

We are facing an issue where we have mapped variable u_test_cause to the back end (HR Case form) from the record producer. When we submit the case through the portal, this field on the back end form does not capture the inputs from the record produce...

Resolved! ACLs and deleting attachments

Kia ora, Hoping for some advice on an ACL query (or might need to resort to business rules). I've read a number of community posts and none of them seem quite right. The business requirement is for users to not be able to delete attachments and not v...

Brett Watson by Tera Contributor
  • 2635 Views
  • 8 replies
  • 3 helpfuls

Image on the ESC portal causing issue

HI All I have a situation that I need add an image above the search bar on ESC portal, I have added a background image on the container but it appears as a thin line on the portal. Please find the below screenshot and help me understand the posible s...

Sagar Rd by Tera Contributor
  • 674 Views
  • 1 replies
  • 0 helpfuls

CMS

Hello Team, how can I search CMS in Xanadu version of service now? Also I want to learn about CSS and HTML how it works in SNOW. I am new in service now. Any leads/suggestion would be appreciated.

Performance Analytics Historical data

Hi Guys... I have an issue with my HRSD survey PA. I have created a dashboard that shows all surveys for a period. I included two jobs. One on-demand job for historical data and the other is a daily job.I want the dashboard to always include the hist...

nosazenaogh by Tera Contributor
  • 591 Views
  • 2 replies
  • 0 helpfuls