Restart finished lifecycle activity set
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-07-2024 10:25 PM
In our onboarding lifecycle we have an activity set which sends a notification with some information to new hire a week before their start date.
Now we have a requirement to re-send this notification if there is change in certain information on the HR profile.
Is there any way I can re-run this activity set even though it is already finished/complete?
- Labels:
-
Human Resources Service Delivery
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-08-2024 04:25 AM - edited 08-08-2024 04:26 AM
Hi!
Normally, when an activity set is complete, you cannot re-run it.
But there is a small work-around but this does not work in every case.
If you go to the sn_hr_le_activity_set table, you see all the activity sets for all current cases.
Find your HR Case and find the specific activity set. You can change the status from Complete to Running Activities and this sometimes re-trigger the conditions.
If seen it work in some cases, but not in all.
Again, this is not a best-practice and normally when a set is complete, that's it.