07-29-2025 12:04 PM
Hi Team,
I have a requirement to assign HR cases to agents using a round-robin assignment rule. Could someone please assist me with implementing this?
Regards
07-31-2025 11:33 AM
Hi @DASAMANDAMS ,Once HR case assigned to Benefit group and based on the agent's availability it's will automatically move to current available member or member's skill which can be achievable using Advance Work Assignment features.Please follow document :https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...Please mark helpful and correct answer if it's worthy for you.
