Round Robin Auto-Assignment of Hr case to Agents directly based on availability

[DASAMANDAMS]

Hi Team,
 

I have a requirement to assign HR cases to agents using a round-robin assignment rule. Could someone please assist me with implementing this?

Regards

[abirakundu23]

Hi @DASAMANDAMS ,
Once HR case assigned to Benefit group and based on the agent's availability it's will automatically move to  current available member or member's skill which can be achievable using Advance Work Assignment features.
Please follow document :
https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/administer/advanced-work-as...


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