Schedule reports

[kali]

Hi All,

I am scheduling a report of cases in excels format , I observed that sys_created_on date in excel sheet is different from the created time shown in the system . The time difference is one hour exactly . What is the reason for this and the default time zone is EST in the system and the timezone shown in the excel sheet is also EST. Thanks in advance.

[Mark Manders]

What is the created time in the xml of the cases? The export is done on system time (server side), so it could be you have a difference of an hour. Could have to do with summertime as well. Since it's unclear if that's used or not where you are and where the servers are located, I'm not sure if you need to take that into account.

[kali]

Hi @Mark Manders ,

The created time in xml of the cases is UTC.