How to add VIP field in HR agent List view
Can anyone please help me on the query How to add VIP field in HR agent list viewI have added but its not working can anyone suggest please
Forum Posts
COE Security Policy vs HR Criteria to lock down HR Services
I have a requirement to limit HR Service visibility to certain user groups. New groups entering the system should only see a handful of HR Services, rather than all of the existing ones. What is the best way to approach this? The issue with COE Secur...
Resolved! How can we set attachment flag for existing HR Cases?
@Mark Roethof Thanks! Your below post helps me solving BR for the new Cases. https://www.servicenow.com/community/hrsd-forum/how-to-check-if-hr-case-has-attachment/m-p/1336697/page/2 For existing, Cases I am trying a Fix script by modifying the code...
Creation of a metric table
Hi All,I want to create a new metric table to capture the assigned to of the hr cases . Please provide the steps to achieve this.
List collector variable if i select A country then have A and B to be set in the same variable
Hi All, I have a scenario there is a list collector variable in catalog item referring to country table if i select US then US and united arab should populated in the same variable how do i do this can any one guide me on this. Thanks,
Two different articles have the same KB number i.e. KB0010571.
Can anyone help me with below query Two different articles have the same KB number . Is there any reason why it will showing.
Case Deflection setup for Viewing a Knowledge Article
Hello everyone, did someone successfully configure Case Deflection Configuration for HR Cases deflection using KB articles? First I've tried it on client's instance but was not successful to trigger any Deflection Metrics records. So I've started fre...
Resolved! How to Highlight VIP in Opened for and subject person in HR agent list view
Can someone help me on the below requirement. How to Highlight VIP on Opened for and subject person in HR agent list viewI want to visible on the below it is for HR agent list view, I already written a script for HR case table it is working Please re...
Transfer an HR Case - copy description
When using the OOB Transfer HR Case, everything seems to work well but the description doesn't get updated. Is there a way to change a description based on the COE and HR Service selected?
Resolved! How to Report on COE Visibility
We have some custom business rules and ACLs that are messy and hard to maintain. I am trying to figure out how to set up COE Security to better manage who has back-end access to read/write cases on certain tables (benefits, total rewards, lifecycle, ...
To Display Help text
Hi all,There is field called Grade (salary) in the form..so when the user click that field it should display a help text i.e Hourly Rate/ Contract ID.So how to display this help text.. Thanks.
HR case rejection comments
Hi All,I am using a flow designer in hr case for approval / rejection . Whenever an hr case is rejected , the rejection comments should autopopulate in the hr case. Thanks in advance
Any way of knowing the source of HR case.
Hi Community,Good Day!Is there any way of knowing where HR case is created from Agent Workspace- Create HR case. I have to set source field if it is created from integration, inbound action , HR case creation form.For integration and Inbound action i...
I have to create two HR task when HR case is created.
Hi, I have to create two HR task automatically when HR case is created and it should assign to assignment group. Can anyone please help me with this. Regards, Nivedita
HRSD Implementor Now Learning task
Hi EveryoneIf anyone have idea on this task, can provide a solution. Taruna
