Hello everyone, I observed some UI glitch in HR agent workspace, don't know whether this is configuration issue or something else. In below screenshot, i can see the backend value of source(contact_type) which should not appear on the case in agent w...
Hello everyone, is it possible to add a second Manager to an Employee Onboarding Journey and have tasks assigned to him just like the "main manager"? Has anyone had experience with this kind of request? The Mentor will be occupied and can not be chos...
This is my requirement:1) Need to create a service catalog.2) After we raise the service catalog, it will create a service request and a separate HR case.3) Now the main issue is, I am able to create a HR case from service catalog. But HR case does n...
Hello Community,How to fix this issue when item added to draft in wish list then Variable values are coming as empty from the portal.EX.when click on "Add to Draft"Open the wish list Variable values are coming as empty Thanks
Hello,I am testing the "Insert Multiple Records from the same request (POST)" API with the Rest API Explorer module.I sent on the request body the follow JSON with this "records" format: { "records":[ { "u_work_phone":"test4545" ...
Hi Team, Can someone please help me on below query,Hiring manager receiving an email with all the task assigned to him, once he received the email he wanted to open the each task from email. if we click on the each task from mail, task should open, H...
I'm adding criteria to " Can Read " and " Cannot Read " fields. So I was planning to load a xlsx file into kb_knowledge because :the volume of articles that needs to be updated are high some articles are need to be created Issue :When I tried to loa...
Hi All, Actually we have main Case table, and i have created one SLA on that table, and we have some other Case tables as which are extends from Main Case table. Now my requirement was when i created case on the other Case table records, then the SLA...
Hello, We have our HRSD Re-implementation go live in Utah coming up in Jan 2024. We have already started build - Configuration and Custom changes (Delivered and Custom objects are in balance - 50/50) Now, Vancouver upgrade is also planned for Feb 20...
Hi Experts,we have integrated MS teams in our project, the interaction details with subject person are available under the activity section in worknotes. In the native UI these interactions show up in a separate tab called Interactions for subject fo...
Hello Everyone, I want to know if there is any free training data available on ServiceNow HRSD modules. I am planning to learn about HR module . ThanksNeha Chawla
Assigned to filter in the LE Hr case should only show Assigned to me.
Hi Community,In HR Agent Workspace, I would like to populate search box field in the page that the agent is presented with upon opening a new case. I would like to pass the user information via URL parameters, can anyone help here please. When i user...
i don't want the hr case associated with hr task to be visible on the portal for end users
Activity Stream @Mention Email notification is not triggering for all the instance users when I mention in HR case comment or worknotes. It only triggers when I add a user in any HR group. For Incident or HR tasks it is triggering for all the users.
