We would like to set up SLAs on HRSD but do not want agents to receive SLA notifications. Our intent is to use SLAs for reporting purposes only and don't want it to actually affect the agent. Is it possible to set up SLAs without notifications or to ...
I want to remove the IT option from the ESC portal please refer to snap.
Hi, I have to add HR Profile table field 'scheduled start date' on Onboarding HR Service and that field should be editable. I have to dot walk in this field to Onboarding case. Can you please help me to get it. Regards, Nivedita
Our objective is to send an email out to a large number of individuals. We are looking at using the Notification Content / Scheduled content to achieve this. This is our first time using this and I was testing in Sub Prod and came upon a puzzling s...
Here whenever state is change one to another . The previous state should show in " last status change"
Hi, I have a enhancement with scoped application catalog Item.I have only 1 variable i.e., 'BU'. I need to populate Business Unit(u_bu) form logged user and it's comes from User profile .Business Unit is a choice field on User table.Example : If I am...
All i hope your staying safe, We are about to move from the original (non-scoped app) to the HR scoped app. And my customers (i.e. HR departments) want to start have their team members manage the app. So., I have recommended that they take the SN a...
Hi Team,By Default After Submitting a HR case on the ServicePortal(ESC) for any available HR Service, the HR Case is set to Ready instead of Draft? In HR Service Template also we set state to Draft, BUT From portal somehow, template setup is override...
HR LE Case is not getting automatically closed even all the respective HR tasks are complete.Have configured the same in HR service too, still its not working(screenshot below). Can someone pls provide any script/how to do configuration here? @Ankur...
Hi, Onboarding tasks- comments on task level roll up to parent.As an HR Agent, if an employee or manager submits a comment on an Onboarding task, I can see all of the comments on the HR Case. When employee or manager submits comment on Onboarding ta...
Hi All,I have configured a case creation form for a specific HR service.When the HR service is filled, the description of that HR service is populated so that the user knows what exactly that HR service means. I want to make this field read-only.You ...
I would like to auto assign/map the manager field on HR Profile to the "Assigned to" field on HR Case., whenever new HR Case is created. Right now, whenver HR Case is created by default it is assigning to HR Onboarding group and gets assigned to an...
need to visible HR Services only for particular group of people.please let me know how we can achieve.
Hello, I am looking to understand from other organisations how they have transitioned from separate employee portals (such as IT and HR) into one unified employee center. What challenges did you face and what successes have you seen? We are currently...
Hi Everyone,my requirement is to restrict the update of sys_user record for users of a certain group (the users of these group cannot write on a user record) Threre were two field level ACL's i came across (please see attached image)ACL 1:ACL 2:When ...
