Does a Closed Incomplete Submit Catalog Item task type creates a child case?
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‎07-28-2024 11:32 PM
I have a requirement where on a Submit Catalog Item Hr task type, the Employee has to add some details. If it is not filled for a certain time, that is 24hrs, the task should be closed incomplete and the fields should be submitted blank in the child case. My question is, does a submit catalog item type creates a child case if the tasks state is changed to closed incomplete?
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‎07-29-2024 12:47 AM
Hello @Prabneet Kaur ,
Generally, according to my knowledge , As per the OOTB behavior, if the Parent Case is Closed Complete/Closed Incomplete/Cancelled. The child cases gets auto-cancelled. Or upcoming process was skipped. But if we have custom workflow/flow for that, it will be handled from them and if permitted any configurations in it then we can make changes as per our requirement by updating it accordingly. But please confirm it once before any configurations.
Thank you!!
Dnyaneshwaree Satpute
Tera Guru