Service Activity - Trigger Conditionally
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11-20-2023 08:33 AM
Hey HR-Community,
I was wondering if anyone of you has ever "customized" the flow that is used to create HR Tasks, Child Cases and Approvals for HR Services with the "Service Activity" Fulfillment Type so that they could also use "conditions"?
I do remember that I created an idea for that a long time (but I could not find it anymore - done with another account) and was wondering if anyone else has done that.
The same functionality is for example available within the WSD product for the "Workplace Template Configuration" and in theory, you could simply include a "ConditionEvaluation" in the Service Activity Workflow.
Cheers,
Julian
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Human Resources Service Delivery
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11-22-2023 01:36 AM
To be added, this is the original idea: https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=54948dbbdbdfb810b5d6e6be139619e2&s...