ServiceNow- Jira connection

[jwalaservicenow]

Hello Team,

I am new to Service now we have a requirement for ServiceNow- Jira  connection where the user stories will be in  service now and testing will be at JIRA 

Kindly suggest a better way to do the integration process between service now and JIRA any automation process is there or manually can we do? 

[Community Alums · Accepted solution]

Hi @jwalaservicenow ,

Please follow the videos :https://www.servicenow.com/community/now-platform-blog/how-to-integrate-servicenow-and-atlassian-jir...

https://www.youtube.com/watch?v=SAHHwx3CMDU

[Mathieu Lepoutr]

Hi Jwalaservicenow

There are both manual and automated approaches to consider for this integration:

1. Manual Integration: With this approach, you would manually create user stories in ServiceNow and corresponding issues in JIRA. You would need to ensure regular communication and coordination between teams to keep both systems in sync. While this method is straightforward, it can be time-consuming and prone to human errors.

2. Automated Integration: To streamline the integration process, automation tools or plugins can be utilized. These tools provide functionality to synchronize data between ServiceNow and JIRA automatically. They allow for the seamless transfer of user stories from ServiceNow to JIRA and vice versa, keeping both systems updated in real-time. Automation can significantly reduce manual effort and enhance collaboration between teams.

When considering automation options, you can explore integration tools that specialize in connecting snow and JIRA. These tools offer features such as field mapping, bidirectional synchronization, and conflict resolution.

Exalate, among other integration tools, is known for providing automation capabilities between ServiceNow and JIRA.

[Eric Smith]

@jwalaservicenow hey there. no worries, we were all newbies once. 🙂 you can do the integration manually or by automating the processes. it depends on the use case and the resources you have. the manual, i think, would eat your time, but that's just me. my team prefers automation. and there are plenty of tools - free and paid. we're using a connector called ZigiOps on two of our client projects. it has a free trial version, so i'd encourage you to give it a try.