Short Description Field on the HR case form is populated with HR Service name only in english even if the user's preferred language is different

[Vidya Shree2]

Hi All,

Short description field on the HR Case form is getting populated with the HR Service name only in english for all the user.Even if the user's preferred language is some other language.

Any thoughts will be helpful.

Thanks in advance.

Vidyashree

[Mark Roethof]

I understand. Though, like I described: Short Description is not a Translated Text. It's a String field. So no, it will not get translated. It has to do with the field type like I mentioned. A string field will therefor only support one language.

See below:

Because of this, the translation (thru Translated Text / Fields) is working for the HR service name field. Though it's not (and also not sys_ui_message) working for Short Description.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Oliver13]

Hi Mark,

will it work if i simply change the type of Short Description to Translated Text? Will it translate whatever is in Short Description?

Thank you so much. 

[Mark Roethof]

Hi there,

Is your question solved with this? Or do we need to follow up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark

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