Single HR Case form with multiple coe

[TomohiroT]

Hi all,

Is there a way to create a single inquiry form (HR case) that includes multiple lists of topics associated with different HR services? What I'm trying to achieve is that once a user selects one of the topics, the case is routed directly into the corresponding COE table.

Alternatively, do I need to create a separate inquiry form for each COE table?

[Ankur Bawiskar]

@TomohiroT 

my thoughts

-> you can create single record producer and then map the selected topic to the correct HR Service / COE routing logic

refer below

Ramp up the HR General Inquire 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@TomohiroT 

Just following up to see whether my suggested solution worked for you.

If you're still facing any issues, I'd be happy to help further.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏