SLA Definition: To which User field is Callers Timezone pointing?

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Niclas
Giga Guru

‎07-15-2019 03:51 AM

If we create a SLA Definition for HR Case for the field Timezone we can select the option "The Callers Timezone".

On HR we have 3 User fields: Openedy By, Opened For, Subject Person.

Whose timezone will be used on the SLA option "The callers timezone"? 

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sameeralikhan
ServiceNow Employee
ServiceNow Employee

‎07-23-2019 05:48 AM

Also, Problem ticket in Madrid #PRB1343710

 

Caller's time zone will be Opened_For, this has been fixed in NY.

 

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Mike Newlands
Tera Contributor
In response to sameeralikhan

‎11-25-2020 12:47 AM

Thanks for this - Any idea what field's timezone will be used for an SLA over Problem, which has the caller's timezone specified?

 

Thanks, Mike

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