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Resolved! HRSD - Employee form (Collect Employee Input) limitation.

 I'm currently having an issue with the Employee Form / Survey Designer. There seems to be a limitation where it cannot fetch data from another table, which prevents me from displaying the value on an Employee Form field. Based on the scenario shown ...

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JanJeremyI by Tera Contributor
  • 2454 Views
  • 5 replies
  • 1 helpfuls

how to monitor who removed tags in ticket

Dear ServiceNow community,I have investigated this issue for a while now but unable to find any data or information regarding this while I suspect that this is possible in ServiceNow.Does anyone have any further information regarding how to check in ...

tamasfigler by Tera Contributor
  • 1459 Views
  • 2 replies
  • 0 helpfuls

Resolved! Was anyone able to to successfully translate document templates ?

Documents templates can be translated as per below https://docs.servicenow.com/bundle/rome-employee-service-management/page/product/human-resources/task/doc-lzt-fm.html I create multiple document templates and tried creating translations for them. Ho...

atherakhtar by ServiceNow Employee
  • 3160 Views
  • 4 replies
  • 4 helpfuls

restrict attachment from target record

We already achieved restriction of attachments when gets attached via compose email for COE's sn_hr_core_case via email Client configuration when user attach an attachment via compose email. We added filter condition as Email.target table is not sn_h...

PrachiI by Tera Contributor
  • 1055 Views
  • 2 replies
  • 0 helpfuls

Document Template - Hide Generate Button

I have a use case for HTML Template where a customer would like to hide the generate button until the Document Tasks are completed and shows up only after the Document has been signed. Does anyone have any ideas?

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Translated choices not visible on Portal

Hi All, I had a record producer named (EX) -  Leave Management & Test user (knows both English & French)Scenario 1 -  Step 1 -  User (English language) login into portal and opens the record producer Leave Management.Step 2 - Form has two fields     ...

HR Sentiment Analysis and Gen AI capabilities

Hi Community,Wondering if anyone has looked into the Gen AI capabilities specifically around HR and what resources you've found and can share, please.Whilst I've managed to review quite a lot of info including leveraging the learning Portal as a good...

Robbie by Kilo Patron
  • 5047 Views
  • 6 replies
  • 0 helpfuls

Why does g_aw.openRecord not work?

All I want to do is open a new tab for a new Case record. When I click the button nothing happens and nothing shows up in the error log: 

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e_wilber by Tera Guru
  • 694 Views
  • 1 replies
  • 0 helpfuls

Copy work notes from interaction to associated HR Case

When creating a new HR case on an interaction, I'm trying to get the work notes from the interaction to copy over to the new HR Case that's associated. I'm trying to create a business rule but not having luck. Can anyone help?

tworzala by Tera Contributor
  • 2596 Views
  • 17 replies
  • 0 helpfuls

HRSD Lifecycles

Hi All, I am looking for other companies who have experience working with HRSD lifecycles and would be willing to share experiences. We have recently launched a global HRSD implementation and particularly for onboarding, crossboarding and offboarding...

Record Producer reaching multiple scopes?

I am working on a Record Producer in the Human Resources: Core scope. The flow that I am creating creates a parent HR Case. After approvals, the HR Case creates a HR Task that NEEDS to be a RITM/SCTASK in the global scope for a particular assignment ...

Survey HR Results table missing value in database view table

Hello team,We have encountered an issue where we have a report which is having a database view table where users are unable to see report columns such as "Actual Value," "Country," etc.However, they can view those values in normal tables but not in t...

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Jess4 by Giga Contributor
  • 1571 Views
  • 7 replies
  • 0 helpfuls