Hello Community! I have created email templates where I selected the Table as Employee Relations and added the condition:HR Service = 'Report Misconduct'.However, these email templates are appearing for all Employee Relations cases, even those where ...
Would love to hear from people who work in the HRSD space. Our team is implementing analytics for our HR Agents and we're wondering what other companies are measuring and what their benchmarks are.
Hi everyone,We're having trouble with notifications for HR Task comments in our Employee Center. Employees are adding comments to their assigned tasks (e.g., questions about onboarding), but HR isn't receiving notifications, so these comments are of...
Hi Team, It's quite urgent, I have created email templates where I selected the Table as Talent Management and added the condition:HR Service = 'Employee Travel visa Request'. Please find the screenshot below for condition of email client template. H...
Hi Community! I'm trying to connect an uploaded document in Managed Document, to a specific and already existing knowledge article. I read the product documentation on Managed Document but there seems to be missing info on connecting with knowledge ...
Hi Team, I have a KB article consider KB0012345 which i am able to view in HR portal and when i check in Global search it is coming up but for few KB articles if go to Knowledge Home page and Choose ASK HR it is not showing up even if i choose all a...
Some HR Case variables are not showing up in the newer HR Agent Workspace but appear correctly in the HR Workspace (Classic).There are no UI Policies, Scripts or Business Rules hiding these variables. I've also verified the Form Layout, and the corre...
I need to establish knowledge template usage: how many and which articles are using a certain template: There does not seem to be an OOB way to do this: Any thoughts on how I can pull a report for kb templates and usage?
We've noticed an issue in the Xanadu release of ServiceNow with the HRI Case User Acceptance Subflow. The script currently appears to be processing only one HR case per day, specifically those in the "Awaiting Acceptance" state.Could someone please h...
Hi experts,We are setting Worktype field based on HR service and subservice using UI policies.And SLA are configured based on this worktype field value.Problem: For example, in below screenshot, after selecting HR service and subservice, worktype is ...
Dear Community, Im having issues with a Lifecycle Event for Onboarding that Im working on: For now the LifeCycle Event is configured as per the following: First 2 Activity Sets with their tasks are correctly triggered, however the Acceptance Documen...
Hi @Ankur Bawiskar, I'm executing my schedule job now and I'm able to see that in email logs it is sending email notification for user whom hire date is on 17th March ideally it should send notification to user whom hire date is on today 16th March ...
Hi, I have few queries on implementing Self- Service Analytics Dashboard for HRSD. 1. How to achieve a dashboard for Self-Service Analytics. I have gone through the below documentation but didn't find any OOB dashboard available."https://www.servicen...
Hello! Could anyone share the parameters they are leveraging internally to determine if a microsite can be used? We are a sharepoint heavy organization and trying to migrate content over to microsites but want be very crisp on use-case. Some criteria...
Hi. I am trying to benchmark our search activity on our Tier 0 portal. Our instance is somewhat unique in that we only have implemented HRSD. We have Sharepoint for employee communications and another application and case management system for I...
