Hi,We have a requirement where, if HR case is transferred from old case to new case, if assignment group is same then assigned to filed should copy from old case to new case, or else assigned to should not copyso what is the best practice to follow ...
I want to show specific HR service cases to the opened by peers, so the peers can monitor these cases while the opened by is away. If I add the peers to the Watch List of the case, update the Standard Ticket Configuration to include the watch list (d...
We’re working with Lifecycle Events in ServiceNow, and have a use case where a manager may want to retrigger a specific Activity Set multiple times, even after it has been completed.For example, the Activity Set might include onboarding tasks or comp...
Dear all， I want to create [Bulk Case User Segment Group] data through the bulk case request method. According to my investigation, the setting of OOTB requires the sn_hr_core.admin role to create data. I have changed the [Bulk Case User Segment Grou...
Hi i have created the process where HR case is created following with the document task .document task image attached below As you can see the short description field auto populate my document name along with the default text" Fill the document" T...
Hi All,After the YOKOHAMA upgrade, we've noticed an issue in both the CSM Workspace and HR Agent Workspace. Specifically, previously entered values in 'String type' fields, as well as in the 'Response Template Search' and 'Related Search' sections, a...
Current Behavior:We currently have a notification that is triggered whenever there is a change in the "Additional Comments" field.New Requirement:When a user sends an email, the content should be updated in the "Additional Comments" section. However,...
Hi all,We have a requirement to enable the quick links [sn_ex_sp_quick_link] on the Employee center portal AI Search.We have created the AI Search source and navigation tab to show the quick links.In the quick link table [sn_ex_sp_quick_link], the re...
Hi everyone, Is there a possible way the watchlist person can able to see my requests in portal page..?
Hello - is it possible to allow a user who is on the watchlist of an HR case to also be able to view the cases details via the hrm_ticket page in Employee Center? Currently, if a watchlist user tries to view case details in Employee Center, they'll g...
I created a Business Rule that retires translated articles when the English version is retired. It works fine if there's a translation for the same version of the English article.But here's the problem:If I retire the latest English version (like v3)...
Email client templates are just visible to admins on agent workspace even after giving roles as per acls users are not able to see them on agent workspace
Hi All, I need to bulk import Knowledge Articles along with their associated attachments and images. Using an Excel file, I can import the articles, but I’m not sure if the attachments/images will be included. Please let me know how I can achieve thi...
Hi experts I'm looking to fix a flaw in ServiceNow HR security where a case can be assigned to a group and/or user who does not have access to view or edit the case due to the COE security policy configuration, ServiceNow have advised that there is n...