Is there a way to intergrate employee paychecks into ServiceNow
Is there a way to intergrate employee paychecks into ServiceNow? We are currently on Peoplesoft and hopefully moving towards Workday.
Forum Posts
Resolved! How to allow HR agents to search for inactive users while creating HR Cases
Hello Community,I am working in the HRSD module and need help with enabling HR agents to search for both active and inactive users while creating an HR case.Currently, the search (likely through the HR Profile or User reference field) only returns ac...
Successfactors spoke compound employee API, Basic authentication help required
Hello Everyone!!We have been able to bring the data to the staging table using oData API, using Basic Auth type using SuccessFactors spoke v 4.0.5. While following the document as per link Set up the SuccessFactors spoke v4.x.x (servicenow.com) for c...
Resolved! Flows are not canceled after ticket closed
Hi everyone,We have many flows in the HR scope and the tasks are triggered in sequence. It means that only after a task be closed, the next one is created.The problem we are facing is that when the ticket is Closed/Canceled before the flow over, the ...
HR agent workspace as default landing page
hi! How do we set the HR agent workspace as the default landing page? I was reading from this post and I wasn't sure I got the direction. Thanks in advance, Community! HR Agent Workspace: Migration guidelines from Clas... - ServiceNow Community
Landing Home page of HR Agent Workspace (Configurable)
Hi,On the landing page that is the Home page of Agent workspace for HR case management, we have few oob dashboards and reports. I have edited the reports. For Example as you see in below screenshot:I have edited the report that shows "SLA AT RISK" an...
How to create a excel template on fulfillment instruction and checklist for hrsd in servicenow
How to create a excel template on fulfillment instruction and checklist for hrsd in servicenow
Resolved! HRSD Manager Hub
From your experience, which Manager Hub widgets or configurations have provided the most significant value to your managers? Please specify why these were so impactful.
Ability to Create Cases & Report on Inactive Employees
Our business has a need to create cases and report on employees in ServiceNow who are no longer active or have left the company. On their user profile the Active is not checked. We need to select them for certain cases (examples - grievances filed b...
Journey configuration error "Unable to get the journey contents".
Hi! I have changed the journey owner to become the subject_person's manager from the LE case.This seem to work and the owner of the journey becomes the manager, but I get this error when submitting the Record producer "Unable to get the journey conte...
Resolved! Sync HR profile to User rofile
Hi All , We have build some custom field in Hr profile and User profile. We have requirment when in case HR pofile get some field update same field need to sync with User table .I have checked there is OOB BR (Synchronize fields to sys_user) and...
Create a business rule to trigger Hr service
Create a business rule on HR Profile to trigger the onboarding HR Service if the Employment start date in future, Employment type is fulltime and home country is India. Assign the new hire role to Pre-hire. On the start date, remove the new hire role...
Feedback Configuration
I want to rename the below text from Provide feedback from esc portal. Can you please suggest me how to do this.
Does your organization use a general HR support request?
Hello HR Community, We have had HRSD for over a year and have about 30 hr services available from ESC. We have received feedback that at times employees do not know which HR service to submit because there are so many and some of those forms are long...
Issue with Adding Users to Groups via Service Account – Inconsistent Behavior
Hi Community,We're currently automating the process of adding users to groups in ServiceNow using a service account. The service account has been assigned the user_admin role.When impersonating this service account, I’m able to add users to some grou...
