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12-05-2022 11:06 AM
Hi,
When user are able to view the HR Service catalog in ESC portal & after submitting they are getting below error.
"Sorry, either the data doesn't exist or you don't have access".
Post Submission of the HR Case No details are visible & from list view the security constrains are there.
User has both HR Basic role. Please suggest.
Note: The issue is not in other sub production instance only in a particular instance. Verified ACL's
Solved! Go to Solution.
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12-05-2022 11:51 PM
No the issue was property which was set to true: sn_hr_core.impersonateCheck. In impersonation we cant read the users tickets
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12-05-2022 11:24 AM
What kind of record are they submitting? Is it just an HR case (sn_hr_core_case) or something different?
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12-05-2022 09:36 PM
we are submitting the HR case (sn_hr_core_case)
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12-05-2022 12:34 PM
@Community Alums
The same error message is occurring in CSM, Now Support has provided a workaround and states it is happening in San Diego Patch 8 San Diego Patch 9 and Tokyo. The workaround is to modify a query rule.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0993396
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12-05-2022 09:42 PM
our client doesnt have CSM also i checked for HRSD there is no query table.
