State is disappearing getting empty after pressing CLOSE COMPLETED in HR Case

Don Dom
Tera Contributor

‎12-13-2023 12:36 AM

Hi 🙂 I got another strange case in our OOTB system.

This is how the screen looks like before pressing CLOSING COMPLETE BUTTON

 

DonDom_0-1702456476783.png

After pressing CLOSE COMPLETE - the state is empty - like visually only on client side

DonDom_1-1702456518930.png

 

If I will close this case by X and open again state is filled.

 

Is there any "onChange" there?

I'm not able to find what can cause this.

Any clue please ?:)

Cheers

0 Helpfuls
  • 248 Views
2 REPLIES 2

Community Alums
Not applicable

‎12-13-2023 05:25 AM

HI @Don Dom ,

It's weird!! It's not a OOTB behavior , check my instance :

SandeepDutta_0-1702473864262.png

 

And there is no "onChange" there.

What you can try is Refresh the browser, Clear the cache and try again.

Is it with all the users?

 

 

0 Helpfuls

Don Dom
Tera Contributor

‎12-13-2023 05:41 AM

Yes for all.

There is just one Button in the system - and it is working on backend side not on Woskspace:

DonDom_0-1702474661875.png

 

There are buttons before CLOSE COMPLETE which also changes status and no issues:

DonDom_1-1702474781654.png

it works when I create a case by some user then I impersonate "assigned to"

But When I create a case as HR specialist and assign to me, go through all clicks in the end status is getting empty.

 

0 Helpfuls