why there is a discrepancy in schedule report --for particular field

poornima batchu
Tera Expert

Hi all, 

There is a schedule report created which generates report daily..but suddenly we are seeing a data discrepancy for a particular field. The specific field called " suspended" which is choice type..in the scheduled reports this field is  showing data discrepency but If I export it manually it is giving me correct data.

 

Any reason for this behaviour

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@poornima batchu 

what's the discrepancy?

what is the expected outcome and what's the actual come?

Is it happening with only this choice field?

what about other choice fields?

Was this working fine earlier?

Did you upgrade recently?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

what's the discrepancy?

For a particular customized choice type field we are seeing this discrepancy..In the schedule report it is showing empty for that field but in the actual case it has a value.

 

what is the expected outcome and what's the actual come?

Expected outcome should be whatever the value selected for that particular choice field but it is showing empty

 

Is it happening with only this choice field? YES

what about other choice fields? Other choice fields are fine

Was this working fine earlier? yes (Point to highlight the user who created this scheduled report is not an active user currently in the system.

Did you upgrade recently? No