Submit a Record Producer request anonymously on ESC Portal

hieutnk
Tera Contributor

Currently, I have a record producer on sn_hr_le_case table. If user submits the record producer request on ESC portal, it will create HR Lifecycle Event Case and trigger lifecycle event.


I want to submit an anonymous request (without anyone to know who the submitter is). I am not sure if we can submit an HR Case on ARC portal (Anonymous Report Center) that can trigger a lifecycle event.

If ARC doesn't support, is there any way to submit an anonymous request?

 

Please assist if you have any idea, thank you in advance. 

1 ACCEPTED SOLUTION

@hieutnk 

you can use the "Anonymous Report Center (ARC)" feature of HRSD

Anonymous Report Center (ARC) 

Using the Anonymous Report Center 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@hieutnk 

Who will submit the anonymous request?

you can use this to submit record producer but some manual intervention will be required

How to submit a record producer via rest api explorer 

How to submit a catalog item using REST API 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 
I mean everyone can submit the record producer (the anonymous request). I am not sure that i get the link you have sent, what is the purpose of using REST API? Please reply because this matter is urgent, thank you so much 

The form request is on ESC Portal and everyone can submit it. But the name of the submitter is on the request ticket when submit the case, is there any way to hide it or another approach can be applied?

@hieutnk 

you can use the "Anonymous Report Center (ARC)" feature of HRSD

Anonymous Report Center (ARC) 

Using the Anonymous Report Center 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader