Support team on HR case / HR task

[Kohei Tominaga1]

Hi, I would like to know the functionality of HR case and task support team.

Docs is saying that employee can contact to the Case support team

HR case Case support team
https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-resources/tas...

HR case Task support team

https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-resources/tas...

I have selected users in their fields but as an employee, could not found who are support users.

Do you know how employee can contact to support team?

[Community Alums]

Hi @Kohei Tominaga1 ,

Both HR case and task support team goes hand by hand!!

HR case and task support team could be the same group supporting any issues/questions or interaction required by the Subject person or the HR Task assignee during the phase of running the HR cases or HR task.

Generally this group is nothing but the set of HR agents who are reponsible for helping throughout the process.

For example, if you are a new joinee( Subject person) and you are performing the HR task assigned to you and you have a question , it goes to the HR group and gets answered .

[Kohei Tominaga1]

Hi, @Community Alums 
Thank you for your comment.

Understood that the group is set of HR Agents who can help employees.

But how can subject person ask a question to them?
I don't see who the support team is on the HR case or task in the Employee Center 

[Community Alums]

Hi @Kohei Tominaga1 ,

If you login to Employee center/HR portal, and go to any of the HR case or HR task, you can see a activity section where you can type your comments/questions/help and this is seen by the HR group and respond accordingly.

[Community Alums]

Something like this @Kohei Tominaga1