Support team on HR case / HR task

[Kohei Tominaga1]

Hi, I would like to know the functionality of HR case and task support team.

Docs is saying that employee can contact to the Case support team

HR case Case support team
https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-resources/tas...

HR case Task support team

https://docs.servicenow.com/bundle/utah-employee-service-management/page/product/human-resources/tas...

I have selected users in their fields but as an employee, could not found who are support users.

Do you know how employee can contact to support team?

[Kohei Tominaga1]

I know that employee can type comment there.

In my understanding, this would trigger notification to "Assigned to" but support team would get no notification. So, they can not be aware that employee is asking something to them.

Is there any functionality they can catch the comment addition?

[Community Alums · Accepted solution]

Hi @Kohei Tominaga1 ,

There is no functionality OOTB.

[Community Alums]

Hi @Kohei Tominaga1 ,