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Momiji
Tera Contributor

an hour ago

We encountered this error in the To do page when opening an eSignature task. We checked the solution in this post, but it is already existing on our instance. Is it possible that the issue is in the widget? Or where else could be?

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Tanushree Maiti
Tera Patron

5m ago

Hi @Momiji 

 

Check if you have any Role base restriction is there .

Refer: KB2636381 Non-Admin Users Cannot Access Document Task in ESC Portal During HR Offboarding 

 

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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