Hi All,
We have activated plugin " Agent Workspace for HR Case Management (sn_hr_agent_ws)". Once we click on "Transfer Option" below POP UP visible in New configurable workspace.
New Configurable Workspace: From where we need to hide this COE field from configurable workspace? Could you please suggest.
Legacy Workspace:
Hi @Abira Kundu , On the UI action " Transfer Case"
https://<<replace_with _Your_instance_name>>.service-now.com/sys_ui_action.do?sys_id=c83e5ca42f131200b3c9a310c18c959d&sysparm_view=&sysparm_domain=null&sysparm_domain_scope=null&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=nameSTARTSWITHtransfer+case%5eORDERBYorder
under workspace there is an checkbox to "format for configurable workspace". if this is checked then this will apply to configurable workspace.
