Dynamic Knowledge Dashboard
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01-26-2024 11:25 AM
Is there a way to build a personalized dashboard for our knowledge authors so they know the status of their knowledge articles? More specifically, when they can check their articles are up for retirement. We have email notifications already, but a dynamic dashboard is a better way for them to consume that information. Any help is much appreciated.
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01-26-2024 04:43 PM - edited 01-26-2024 04:44 PM
@rosenst22 : You can create a report on the Knowledge [kb_knowledge] table with the condition Author is (Dynamic) Me so it displays content based on the logged in user, as per the below screenshot and add it to the dashboard.
The below screenshot is from the OOB Asset Overview Dashboard, which gives the details of the retired assets by time frame. It looks like you are also looking for similar requirements, and this would be a good reference dashboard.
Try accessing the dashboard by replacing it with your instance URL:
https://devxxxxx.service-now.com/now/nav/ui/classic/params/target/%24pa_dashboard.do
Please mark this as correct answer and helpful if it resolved, or mark this helpful if this help you to reach towards solution.