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11-07-2022 11:44 PM
Need procedure to transfer or convert HR case to incident, and viceversa.
Thanks in advance.
11-08-2022 12:52 AM
The below is for CSL but similar can be made for HR case as well
https://www.servicenow.com/community/csm-forum/how-to-convert-case-to-incident/m-p/408014#:~:text=Ri....
11-08-2022 02:24 AM
Hello,
Carefully go through below thread, you need to build custom solution for this.
https://www.servicenow.com/community/now-platform-forum/from-a-hr-case-when-agent-uses-the-transfer-...
