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Resolved! HR Service Activity - Xanadu Flow

Hello together, I've seen that ServiceNow has now converted the "HR Service Activity" logic into a flow instead of the old workflow. Personally speaking, I'd love to see a condition in there as well as this would not be a larger configuration. Howeve...

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Outlook Email Notification

Email Notification  content :  There is blue banner at the top of  the messsage which is send as part of notification . The banner appear correctly in Preview and MS outlook web version  but not working correctly ( A white line appearing in the middl...

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nitesh83 by Tera Contributor
  • 1272 Views
  • 2 replies
  • 0 helpfuls

Resolved! Activity set not triggered in lifecycle event

Hello, I am working on adding a activity set into a in processing lifecycle event. When testing the acitivity set does is not being triggered per screenshot. Anyone have any suggestions?   

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Averyy by Tera Contributor
  • 1451 Views
  • 7 replies
  • 1 helpfuls

Resolved! HRSD features upgrading from Vancouver to Washington (HRSD)

Hello Community, Functional improvements between Vancouver and Washington (functionalities available in Washington but not in Vancouver) Case management (HRSD)Survey (client indicated that ability to measure survey results has been improved in Washin...

Snow-Man by Tera Contributor
  • 701 Views
  • 6 replies
  • 1 helpfuls

Script include

Craete one script include and pass the mutliple values in client script . BDI00010255,BDI00012754,BDI00010226,BDI00012753,BDI00010141,BDI00010142,BDI00010143,BDI00010164,BDI00010188,BDI00010189,BDI00010190,BDI00010191,BDI00010192,BDI00012013,BDI00010...

Ram012 by Tera Contributor
  • 169 Views
  • 1 replies
  • 0 helpfuls

Multiple Catalog Items per HR Service

Hello There,Hope you are doing well in ServiceNow. So, there was a time  I was developing every use case keeping customers perspective in mind and then something happened, and I got stuck. Though it was nothing complicated I didn't have answer for it...

Workday HR Spoke rescinded hires

Hi All!   When we have a pre-hire in Workday, the information about that person flows over via the Workday HR Spoke and creates a User profile in SN.  In some cases, that hire is then rescinded in Workday, but the user still exists in SN.  Does anyon...

rcard11 by Tera Guru
  • 747 Views
  • 1 replies
  • 0 helpfuls

Retirement Reason button in kb article

when Retire option is selected on new or revised knowledge article in a Published stateUser is prompted to enter a mandatory 'Retirement reason' that gets saved and appended into the Description field with a prefix of "Retirement Reason: " followed b...

Community Alums by Community Alums  
  • 404 Views
  • 2 replies
  • 0 helpfuls

How to set User Preference for Timezone for bulk user?

Only ITIL and Admin users are able to select the timezone from preferences. How to set timezone for rest required users ? Is there any way to create a record on User Preferences table for this requirement? 

ACDD by Tera Contributor
  • 465 Views
  • 5 replies
  • 0 helpfuls

HR Configurable Agent Workspace

Each time you create a case manually,  a pop up message tells you a case has been created. However, you have to click on "x" to close it. To save a click each time and make it more efficient, can the message be set to disappear after a few seconds?  ...

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