Hi All,I have created a custom COE which extends to sn_hr_core_case table. When I tried to create a case from HR workspace I see some related list and UI action missing in custom COE. Here is the comparison between OOB COE and custom COE**OOB COE**Cu...
Please describe the security set on the collaborator field for employee relations cases. How can I add individuals outside of the employee relations team as a collaborator?
Hi Experts, Anybody aware how we can configure this chat inbox pop-up? We have the requirement to add Queue name to this tile. Please advise. Regards, Arpitha G
Hello, I am trying to auto-populate a form field (appraisal_due_date), based on the selected USER on a form that I'm developing for HR.The field that I want to grab the information from is on the HR Profile. I can't seem to click on any of the HR R...
Hi,Please help with the issue that we are facing in production. I had to change the trigger of an existing activity set from 'Combination' to 'Advanced Script'. Everything seemed to work fine. But for some reason, when for existing HR cases that are ...
Hello everyone,We have this requirement to set trigger condition for one of our activity set.Activity set only trigger when variable(u_sipr_email_required) is answered yes.New to Dev, here is my script below (function shouldActivitySetTrigger(parentC...
Hi experts, our team wants to create a UI Action button on a case table that allows a user to preview a filled out pdf before generating the pdf. Two questions to this: 1) is this possible and more generally 2) how does the preview function work in...
Hi, We are trying to align our SLAs globally. Currently it's all set up separately per region. Has anyone set up their SLAs in a global level? How does it look like? Appreciate any tips and best practice from anyone. Thanks!
Does anyone know how to duplicate the entire HR Agent for Configurable Workspace? I understand we are meant to make variants of the various pages rather than manipulate the OOTB workspace, but I'd like to duplicate the entire workspace as a whole and...
In Native UI we can see if more than one person is viewing the case.we can see who all are viewing at the same time How to enable the same in Agent Workspace Washington version.
The out of the box UI Action for Compose Email is not showing up for my custom created HR Case extended tables but this Compose Email UI Action is visible for the out of the box COE tables (HR Payroll, HR Total Rewards, etc..) These are the out of ...
Hi All, I have an issue while creating the document tasks for HR case.Once the document task is creating it is not linking to HR case as parent as it is not hr task it is a document task how can link to HR case where task is created. Above doc task h...
Hi, How to change the form header below in DPR workspace. This is in rm_epic table.
When an employee send a mail to the response giving back from the mail : x@gmail.com but now we need to change the response address to y@gmail.com. I am having no clue where we need to change and where the configuration existed. Let me have your poi...
I created a basic UI Action button on my instance, which gives a defined error. When I review the script all seems good, also can call the script via console, and it is a client side button. I think there is a misconfiguration on my instance.
