Translated Knowledge articles are not showing up on correct tab

[rafas_2703]

Hi everyone,

The issue I am facing is when I try to translate a Knowledge article trough ServiceNow machine translation it doesn't appear on the "Translated versions" related list but it creates an article.

When I translate an article with this method, shouldn't it appear the original version in this related list?

Glad if someone could help!

Sérgio

[Robbie]

Hi @rafas_2703,

Have you checked that the translated version (article) Parent field labelled 'Translated from' is populated and pointing at the English article?

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

[rafas_2703]

Hi @Robbie ,

Indeed it was empty, I manually updated it and it now works, but how can I make it automatically?

[Robbie]

Hi @rafas_2703,

Great. No worries. I thought it may be missing. 

So as to help others, please mark my response correct by clicking on Accept as Solution and/or Helpful.

I'll go ahead and check where we can automate that.

Thanks,

Robbie