Ui actions are not visible in Hr agent workspace for HR case

[puja kumari]

There are few ui actions which i can't see them on HR workspace but can see on form .  This is happening in vancouver.

[michaelj_sherid · Accepted solution]

@puja kumari Did you have the "format for configurable workspace" selected on those UI Actions? I am assuming you are not working in the configurable workspace since you mentioned the scope and it is not the configurable workspace scope (Agent Workspace for HR Case Management) but if you can verify, that will help. If you are not using the configurable workspace, I recommend you start to plan to make the move since the configurable workspace is where we are investing in the road map. 

Regards,

Mike

[Ankur Bawiskar]

@puja kumari 

so did you find something common in those UI actions?

was this working fine prior to upgrade?

[puja kumari]

@Ankur Bawiskar  ,

Its working fine in Utah upgrade , same ui actions i'm not able to see on HR agent workspace even after creating in Hr agent workspace scope.

[michaelj_sherid · Accepted solution]

@puja kumari Did you have the "format for configurable workspace" selected on those UI Actions? I am assuming you are not working in the configurable workspace since you mentioned the scope and it is not the configurable workspace scope (Agent Workspace for HR Case Management) but if you can verify, that will help. If you are not using the configurable workspace, I recommend you start to plan to make the move since the configurable workspace is where we are investing in the road map. 

Regards,

Mike

[puja kumari]

Hi @michaelj_sherid ,

It's working fine . Thank you so much.

Regards, 

Puja