Rest API
When we access the Rest API explorer, how is the API name populated? What is the source of this information? I'm asking because it's present in my development instance but missing in the test instance.
Forum Posts
HRSD
how to change name in delegation rule from english to german in hrsd servicenow because if i change to German language it is not updating
Resolved! AI search Virtual agent
Hi experts, how can we remove this 'I need more help' option from VA aisearch. Thanks in advance.
Flow designer
Hi All,I am trying to call a flow designer by ui action . Please provide the code for this. Thanks in advance.
Allowing to choose HR template in Case creation page
HiI'm looking for a solution to add an option to allow agents to choose between two HR templates directly in Case creation page on Workspace.In the HR Service, I've added a "Case creation service config" that allows me to include field (custom choice...
Set last day of month and time 23:59:00
Hi Team, we have one field called due date in which we have to populate the last day of the month from the pre-hire field and the time should be 23:59:00 which should according to America/new_york time zone suppose in the pri-hire field we have (10/0...
Subscription Model
Hello all, Would you anyone have an ides as to how the subscription works for these below. 1) Discovery - Is it by devices, as each device that discovery scans is 1 subscription unit?2) Same as above for SAM3) HAM pro - I see as in below. I don't ...
What are the courses I should learn to understand CMDB Fundamentals?
On the NowLearning Platform can you recommend the course list for beginners?
COE sn_hr_er_case is not visible for users with role sn_hr_core.basic
Hi All, Employee Relation Case (sn_hr_er_case) COE is not available to users with sn_hr_core.basic roles on when creating case from backend. Any suggestion please?
Cross Scope Issue
Hello team,I'm running a script in the global application to retrieve a knowledge article whose knowledge base is from the HR core application. However, I'm encountering an error: "Source descriptor is empty while recording access for scope Human Res...
Help on Employee Form Condition when using Collect Employee Input HR Task Type
I have HR Task with Type : Collect Employee Input where I need to map the fields from the Employee form to the HR Case Total Rewards record. Below is my condition and I only need to return 1 value, I have this HR Case with child cases so it returned...
Resolved! Is a subscription needed for Employee Document Management plugin in HRSD Pro?
Hi everyone,Could you please share if the Employee Document Management [com.sn_employee_document_management] plugin is included in the HRSD Pro or a separate subscription is needed? Thank you in advance
I want to add a Custom field in the "Knowledge Article - Portal View".
When I am creating and publishing an article, On the portal I am able to see body, But my requirement is: I need to add one more additional field on portal (Its a cutom field not OOB).
Resolved! Popup dialog box message to be changed in HR Agent Workspace
Hey Experts, We have the requirement to update the message populated in the close dialog of active Interaction record when the type is 'Chat'. Please help me achieve this.Regards,Arpitha G
Interaction Issue
Hello team, there is a popup appearing, as shown in the screenshot, when clicking the cross icon. I've checked the UI actions but couldn't find the source. Can anyone please help identify where these popups originate from? Thank you!
