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User Feedback Analysis

Hello Everyone, Today on our ServiceNow HR platform, we have multiple surveys - CSAT and NPS- designed to gather feedback from end users. Other than ratings, survey respondents can also put in comments to explain their feedback.As the number of comme...

Juhi Yasmin by Tera Contributor
  • 680 Views
  • 1 replies
  • 1 helpfuls

How ReadOnly group can see email in Activity log?

How ReadOnly group can see email in Activity log?  I can see the worknotes of HR cases but I want to see the emails as well by a Read Only group so the member of this group can see the all HR cases with emails in activity stream as well.

Helping to revamp HRSD that has already been implemented.

Good day!  Any help with HRSD - managing enhancements and operations and maintenance (O&M) tasks as incidents to a more structured approach. What is a good approach to processes for requesting enhancements and incidents separately. Thank you!

Danielle10 by Tera Contributor
  • 198 Views
  • 1 replies
  • 1 helpfuls

VA chat Articles visibility :

Hi @Mark Roethof  and all. As you said the Articles are reflecting in the VA chat based on the condition in the Contextual search and if we click on Condition, we have Value(Value filed) and then we need to provide the Embedded Query here in order to...

talk2aarav by Tera Contributor
  • 212 Views
  • 1 replies
  • 0 helpfuls

Resolved! Menu Item Condition Based on user record field value?

Good afternoon, I'd like to set a condition on a megamenu item based on a value in a field in sys_user (instead of something like group membership or hasRole). Ideally I'd like to expose the menu item for employees where u_primary_division != "xxx" I...

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How to create a preview record Pop up in HR Agent workspace

We have got a requirement to build a sys pop-up in HR Agent workspace to preview the record by clicking on 'i' icon; Similarly as it shows in HR Case table "opened for" field, "HR Service".  If we are not able to create preview record pop-up in HR Ag...

soumya5 by Tera Contributor
  • 388 Views
  • 1 replies
  • 0 helpfuls