Hi, I need help regarding virtual agent, I am trying to set up some topics & topic blicks for HR portal but i want those topic should not be visible on another portal, please let me know how to set up topics & topic blocks for portal specific so that...
I want to give access to a group to be able to read/write all the services under any COE. Do I have define COE security for all of them and then add this group to it. There are sperate groups to access to each COE. What is the best way to do this?
What role is the /asc portal locked down to? I believe it to be snc_internal however this then gives our alumni users access to other places in the platform such as /esc or the backend.
We have created case creation configuration for HR Workforce Administration, HR Talent Management tables and we have added Company(field on task table) field. It is visible when we are raising a request on backend (sn_hr_core_case_creation). When we ...
How to check employees can use ServiceNow chat to contact the EBS center for help, besides the other options.They chose the old HRSD standard license, so I'm not sure what features they have. I think they might need Virtual Agent to switch to a live ...
Is there an ability to turn on Self-registration for Alumni Center? I realize that this has some implications for the out of the box security model, but could be a time saver for personnel from having to manage these manually.
As part of cloning (From Prod to DEv) we are facing issue in which we want to exclude sys_attachment table ( as it contain Personal Data) but some records are required from this table as it contain configuration for portal . Is anyone came across si...
Form a record producer a case is generated and from that case a task is created and getting assigned to the users manager to do some activity and approve it. Me being the manager of a user is getting the task in the portal but when i am opening it. T...
Hello Everyone, I have a requirement where I need to update the knowledge author to last article updated by that means whoever modified the knowledge article body last. Need to write a BR for this where I have taken table as Knowledge and in filter ...
Hi ,I am getting an error while editing tags in the list view in Agent workspace for HR case management.
Hello everyone,I have a requirement to let the end user (requester) to request a service by submitting a form. The. The form goes through an approval flow. Then a task should be assigned to the requester. Once the requester completes the task, the fl...
I can see multiple cases that have me tagged as a collaborator, many of which are in the 'Closed complete' status. Is there a way to mass remove myself as a collaborator and move them out my collaborator list or do I need to delete myself from each i...
On Knowledge Article Edit access shouldn't only be the Assigned Ownership Group, it should be for all Ownership Groups. But OOB functionality is working as Member of one Ownership Group switches to another, if he/she is not part of that group is unab...
In hr agent workspace, when a hr case is transferred to hr payroll case or hr total reward case (various coe tables), i'm unable to access the transferred new case. i'm gettig error - security constraints prevent access to requested page. fyi, if i ...
Hi All, I have a query regarding on how to make a field mandatory in content library. In Content Publishing when I try to create a news article there is a field called content template when i select Featured news in that i want to make the subheadlin...
