UI Actions in HR Agent Configurable Workspace

Rkanodia
Tera Contributor

‎04-24-2024 11:26 PM

Hi 

I am trying to make my custom ui actions work on (new)HR Agent Workspace. Have written the appropriate code in the workspace section:

Rkanodia_0-1714026278602.png

 

Do I have to link all my custom UI Actions to ALL GLOBAL UI ACTIONS in UX FORM for workspace:

Rkanodia_1-1714026358388.png

 

 

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2 REPLIES 2

abirakundu23
Mega Sage

‎04-25-2024 10:38 AM

Hi @Rkanodia ,

Are you facing any issue? Hope you are able to use custom UI action from configurable workspace.
Yes, you have to link all custom UI Actions to ALL GLOBAL UI ACTIONS in UX FORM for workspace:

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Rob Sestito
Mega Sage

‎04-25-2024 10:51 AM

Hey @Rkanodia -
Yes, you will need to do some linking to get it to work properly within the UIB.

Here is an example of a UI Action I created to give the agent the ability to down attachments from an HR Case using Workspace.

UI Action:

RobSestito_0-1714067021926.png

RobSestito_1-1714067061610.png

 

UX Form Action:

RobSestito_2-1714067102375.png

 

UX Form Action Layout Item:

RobSestito_3-1714067155526.png

 

UI Action on Workspace:

RobSestito_4-1714067260341.png

 

When I use this action, the system automatically brings up the file explorer so that I can download the attachment(s):

RobSestito_5-1714067378484.png

 

Hope this helps, please let us know if you run into additional issues OR you have checked these areas and you have all you need already. Maybe another issue is going on.

 

Cheers,

-Rob

*p.s. Please remember to mark replies Helpful and/ or Correct when appropriate*