COE not showing up post upgrade
Hi Team, We have recently upgraded to Utah Patch 8 today but post upgrade we observed that COE is missing while creating Cases from HR agent workspace. What could be the possible reason for this?Thanks.
Forum Posts
how to display only My case requests on "My Requests" widget in the ESC portal
Hi All,Actually i have requirement that need to display only My case Requests on "My Requests" widget in the ESC portal , like need to able to see the Case records which are "opened for" contains my name in the HR cases Please help me to complete thi...
Resolved! Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy - How to fix this erroe
Access to api 'put(sys_user_preference.value)' from scope 'sn_hr_sp' has been refused due to the api's cross-scope access policy How to fix this error. In Header widget I used the below lines Server Side - var myreturn = false; var prefVal = g...
Virtual agent ATF
We have a topic specifically for esc portal were we are giving show me everything optionFor this topic we want to create atf test caseNow in va topic designer when in context when we choose portal as esc and then click on create test case then we cho...
Using Create an employee form field mapping is not working
Hi All, Can someone please help me on below query, I have created employee form for HR task table I have mapped two fields after selecting the value from portal values is not showing on task form. Task is closed completed but in confirm travel & expe...
Internal Support for HRSD
Hello, Looking to understand what kind of internal support other companies have for the implementation, maintenance, upgrades, and enhancements of the HRSD platform. --How many FTE's do you have working on HRSD, and what is your company size?--What i...
Flow designer
Hi All,I have created a flow in which after case is closed complete and when a new additional comment is put into the case , a new case should be created. I want to ignore the additional comment put by the system . is this possible?
Work Notes/additional Comments are not coming with original creator name in transferred HR case.
Hi Team, After transferring the HR case, work notes & additional comments are not showing the original creator's name. instead, the name of the person who transferred the case appearing. I want the original creator's name in work notes under transfer...
Static translations
Hi All,Is there a possibility to create static translations in notifications without the use of dynamic translations . Thanks in advance
Resolved! Hr Service field is not populating
Hr Service field is not populating when created from Record Producer. This is what I have in the script current.hr_service = gs.getProperty("sn_hr_er_case._Leave_SysID"); Can someone direct me as to what I'm doing wrong?
HRSD Requirement template
Hi I am looking for HRSD Requirement template(sample Excel file) that can be shared with customer to capture initial requirement, Could you please share that. @Maik Skoddow @Mark Roethof @Gaurav Shirsat @ghaing @tltoulson @Ankur Bawiskar @Chuck Toma...
Automated Test Framework Script
Hello everyone, I have a requirement in ATF where we are generating a HR case and under that we have several HR tasks like laptop selection and mobile selectionSince we are unable to navigate through these HR tasks within the Service portal, we need ...
I have an activity set with advanced trigger type and does not contain any conditions in the script
I have an activity set with advanced trigger type and does not contain any conditions in the script. This activity set is triggered only on certain conditions but there are no conditions mentioned on the activity set. Could any explain how does the s...
Introduction Resources for EOT
Hello I have a chance to introduce how we are managing our onboarding process using ServiceNow and am preparing for the presentation. Could you please tell me any useful resources to show the overview of the Enterprise Onboarding and Transitions appl...
