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Lifecycle activity for team outside HR

One of the activity for onboarding lifecycle, is for a team outside HR need to answer a question (Yes or No). What type of HR task should I do to accomplish this?Where would the team go to assign the HR task and complete the  HR task?

valter479 by Tera Contributor
  • 790 Views
  • 6 replies
  • 0 helpfuls

Assignment group not visible for HR cases in agent workspace

When i click on magnifying glass icon on assignment group field in agent workspace, i am not able to view assignment group, its showing blank but when i type group name manually it works. And i am not facing these issue in incident and task. What can...

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Aijaz1 by Tera Contributor
  • 1168 Views
  • 5 replies
  • 1 helpfuls

Resolved! Is Employee Center going to replace Service Portal?

Hi everyone, My question is as per the topic. I've heard some rumors that Employee Center may replace Service Portal in the near future and that it will bring together both ITSM and HR functionalities to make one portal for everything.  Does anyone k...

Piotr21 by Tera Contributor
  • 3362 Views
  • 12 replies
  • 6 helpfuls

Reminder notifications

Hi All,Agents create a reminder in hr agent workspace , but we have observed that the reminders do not go to user mailbox. Is it possible to send reminder as a mail  to user mailbox.Thanks in advance

kali by Tera Contributor
  • 349 Views
  • 2 replies
  • 0 helpfuls

Need of Wipro Employee Cards for Metti Assignments

We are being asked to complete our Metti assignments.  However we are discovering that in order to complete the task, we require a Wipro Employee ID Card. Who in HR is the POC for this and can they be sent to us via mail? Thank you.

StephenF4 by Kilo Contributor
  • 464 Views
  • 1 replies
  • 0 helpfuls

KB Article shows blank screen

Hi All, When I am trying to view HR KB article , it shows blank screen for some users but for others it is working fine. I checked the user criteria for Knowledge base and it is fine and I ran KB article and Knowledge base diagnostics , it shows the ...

Licensing for Now Assist

Hi everyone! I know Now Assist is available with the Vancouver upgrade but anyone knows what is the price of the Now Assist feature to, for example, 1000 active HR Profiles? Thank you!

rafas_2703 by Tera Guru
  • 7497 Views
  • 2 replies
  • 4 helpfuls