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Inbox Not Working in New Agent Workspace

Hello All,  On HR Agent Workspace, there is an inbox page which doesnt work in our DEV but works correctly in TEST, it shows empty page.I have verified in the page settings, the component that is being used is the same in both instances. Also Service...

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sam55 by Giga Contributor
  • 717 Views
  • 1 replies
  • 0 helpfuls

Need to make workflow wait till next day 1 am.

HI Team, I have a variable on catalog item , closed .When that closed is set to true... workflow should wait till end of the day and it should trigger a task at 1 am.That is if closed is set to true nnow , workflow should wait till tomorrow 1 am.I cr...

rambo2 by Kilo Guru
  • 335 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hide HR services to all users when creating a case in the backend

Is it possible to use HR Criteria to hide some HR Services in the backend when creating a ticket/case? I saw some recommendations to use a query BR but I'm still wondering if it's possible to utilize HR Criteria to hide specific HR services.

Community Alums by Community Alums  
  • 784 Views
  • 3 replies
  • 2 helpfuls

How to Display info meaasge in List view

Hi all I have a Module that  displays the list of Group Records (sys_user_group) if the logged in User is a Manager or secondary manager of the group.Now the ask is to display an info message if no records are displayed in the list view.How can i do ...

Madhan007 by Tera Contributor
  • 209 Views
  • 3 replies
  • 0 helpfuls

scheduled report on quarter basis

Hi,I need to schedule a report on quarter basis. I set the run as monthly and in the conditional i used the below script but it was triggering every month. I see it report schedule for next month in schedule which it should not. Can anyone help how t...

Community Alums by Community Alums  
  • 311 Views
  • 5 replies
  • 1 helpfuls

this keyword in javascript

Hi All,Please explain to me how this keyword in javascript is working. I went through the documentation still it is confusing . Thanks in advance

kali by Tera Contributor
  • 454 Views
  • 1 replies
  • 0 helpfuls

How to Capture Approvers time

Hi All,Is there a way to measure the time it takes for approver to complete approval on a HR Case?

Tissa by Tera Contributor
  • 190 Views
  • 1 replies
  • 0 helpfuls

For HRSD

Hi Guys, Is the HRSD module is easy job or it is difficult when compared to ITSM job?Tell me why it is easy or why it is difficult.

Dinesh_p9cs by Tera Contributor
  • 323 Views
  • 2 replies
  • 0 helpfuls

Transfer Case sends notification to Opened By

When we transfer an HR case, the requestor is getting a notification. Is there a way to turn that off? Its confusing for the requestor and they don't need to know that the case has transferred to a new COE.

tworzala by Tera Contributor
  • 596 Views
  • 8 replies
  • 0 helpfuls

Resolved! Creating HR Service Options

I have looked through the documentation and cannot find any place that mentions the creation of HR Service Options. To add some context - there are the "options" you can add to an HR Service that will automate things on the HR Case like adding a mana...

alijubran by Kilo Expert
  • 5867 Views
  • 7 replies
  • 11 helpfuls

Checklist Item is not Visible in HR Template

Im trying to edit one of the items in this checklist. When Im Testing an HR Case those Checklist are visible .Now, when i tried to visit the HR Template to edit an item there those checklist are not there ?Am i missing a role? or is there another way...

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psfortuna by Tera Contributor
  • 681 Views
  • 2 replies
  • 1 helpfuls