I need some help, please. Our Employee Relations team is planning to use SNOW for case management. I remember that in the HR Agent Workspace, someone with the HR ER confidential [sn_hr_er.confidential] role can lock or restrict a case. However, our E...
Hi everyone, hope you are doing well! The search functionality on the My requests tab on Employee Center Core is not working. The widget should be: My RequestsWhenever I try to seach for a number or a key word it always returns "Search didn't match a...
I am trying to set a value to no for a system property. We are integrating Azure AD to SN but whenever I am trying to set the value to no, it is giving me this error.Need assitance.
Hi All,There is a reference variable called subcategory(Reference) , on the backend there is a custom table for storing the subcategory. And there is another variable called bank , it is a dropdown field . Based on the bank variable value the subcate...
Hi All,I am beginner in ServiceNow . I want to increase my technical knowledge in ServiceNow and i want to understand how things are working in the backend . I am not restricting myself to ServiceNow modules . Please guide me or suggest udemy course...
ATFs are created on Dev an pushed to Acceptance and Prod. Some ATF Steps have an attachment step with an Attachment.The issue is that after we clone Prod back to Acceptance, we are missing the attachment.The Clone request weMake sure NOT to check Ex...
Hi everyone, After installing the Document Templates plugin, the file name of the generated pdf document no longer contains Subject Person name, but instead takes the name of the person who generated it.Could you please share your solution if you hav...
We have a requirement when we want to send email from agent workspace for HR Cases at that time want send mail with dynamic 'from' i.e. either logged in user's email address should auto-populate in 'from' or that user should be able to select 'from'....
Hi experts,Can we update description field on case form with variable editor data when record is inserted? TIA
Hi All,I am learning ServiceNow mobile . I am a beginner in the mobile on ServiceNow platform . Please guide me on how to study the mobile. If possible you can also recommend mobile learning you tube channel or Udemy coursesThanks in advance.
Hi All,A user has sent a attachment via compose mail and from servicenow , Fromlogs it is showing the attachment has been sent. Attachment size is within the limit of outbound email property size. But in their outlook the attachment is not received b...
Hey everyone, I need some help with a survey issue. I have a survey that is sent to users during the progress of an HR case, and it's all set up in the Human Resources: Core scope. Users with the sn_hr_core.basic role should be able to see the respon...
Can HRSD have multiple surveys?Can the ER COE table have a different survey vs the HR Case COE table?What are the survey trigger conditions?Can a HR service have multiple surveys?
Hi all,We had an Integration Requirement where we pass the 'Name' parameter in the Rest Api message and get the respective 'ID' in return. But for this, I dont Understand why POST method has been used instead of GET method. Please pour your insights...
Hello,I am trying to use the below mail script to fetch only the latest comment for our HR Case email notifications. When I test this, it's also pulling in [code] and [/code] tags into the comment body. How can these be removed?
