Ui policy not working for catalog form which is routing through notification email link
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ā08-02-2023 05:35 AM - edited ā08-02-2023 05:53 AM
Hi
we have an issue facing related to the notification email link, when we click on the notification link it should route to the catalog item which is already filled with the data based on the person name which we are currently passing through notification mail script as parameters (in email notification script and catalog on load client script)which is working fine, but coming to the sections/variables (attaching screenshot)which are already there in existing behavior(in manual form) those were missing through notification email link
Tried the some possiblity ways nothing working
please help to solve this
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ā08-02-2023 06:00 AM
what link it is?
Does it work fine when somebody tried that catalog item on portal?
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā08-02-2023 06:28 AM
The link is in the notification email body, so when the user clicks the link in the notification it will redirects to the catalog item(portal),
yes @Ankur Bawiskar when catalog item from portal the sections were visible and the sections visible are based on the change of one variable ,so we have set this variable in url parameters for notification link
so that variable already setting as parameters in the notification email script
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ā08-02-2023 06:30 AM
so are you sure your UI policy or client script is working on form load?
If not then those scripts won't run
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā08-02-2023 06:34 AM
yes kept the alerts and checked in the ui policy script section , receiving the alerts but sections were not able to visible