Ui policy not working for catalog form which is routing through notification email link

sri vijaya
Tera Contributor

Hi 

we have an issue facing related to the notification email link, when we click on the notification link it should route to the catalog item which is already filled with the data based on the person name which we are currently passing through notification mail script as parameters (in email notification script and catalog on load client script)which is working fine, but coming to the sections/variables (attaching screenshot)which are already there in existing behavior(in manual form) those were missing through notification email link

Tried the some possiblity ways nothing working 

please help to solve this

@Sandeep Dutta 

@Sandeep Rajput

 @Susan Britt 

@Ankur Bawiskar 

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@sri vijaya 

what link it is?

Does it work fine when somebody tried that catalog item on portal?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

The link is in the notification email body, so when the user clicks the link in the notification it will redirects to the catalog item(portal), 

yes @Ankur Bawiskar  when catalog item from portal the sections were visible and the sections visible are based on the change of one variable ,so we have set this variable in url parameters for notification link

 

 

 

so that variable already setting as parameters in the notification email script

 

 

 

@sri vijaya 

so are you sure your UI policy or client script is working on form load?

If not then those scripts won't run

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

yes kept the alerts and checked in the ui policy script section , receiving the alerts but sections were not able to visible