KPI / Benchmarks
I am looking for the benchmark for number of incident per FTE for L1, L2 and L3 support for application / enterprise application/ Infra support
Forum Posts
Resolved! Close Parent HR Case when all the child task get completed
Hi All, I am working on New Hire Onboarding and wanted to close the Parent case to close completed state , once all the child task( which can be HR Task + Request + SR request) , from all different tables get closed , then parent case should get aut...
Put "Subject Person" in OOTB HRSD in the title for few specific HR cases?
Hello Is there a way to put "subject person" for specific 4-5 HR Services instead of "opened for" ?Please advise where I have to dig thx
ACL debug in HRSD
Hello.We have a specific case and I wonder how I can debug ACL's Authentication is via SSO for users. ACL's are checking Impersonation - (system property ImpersonateCheck is set to true) so me as admin can't impersonate. This is because we need to im...
HRSD Role Question
I am looking to grant my general HR population visibility to dashboards related to HR Cases and Interactions. I want to ensure that they can see the reports/dashboards but cannot drill into individual cases (unless it was opened by them or is a speci...
HRSD - Groups Manager
Hi, I am hoping someone could explain what the manager attached to a group can see or what functionality they have.I am unable to locate any documents confirming what that manager can see, currently within our groups we have managers assigned to a gr...
Resolved! Changing the auto-populated value of HR Case Short Description
Maybe I'm missing something simple in terms of configuration, but how can I change the auto-populated value of the Case Short Description? Right now it's filling in the format "<Service name> Case For <Opened For user>". How/where is this value set? ...
How to get Docusign documents using envelope
Hi all, I've created an action to get Employee documents from DocuSign using envelope, I'm getting error as below. Also the Document I'm not seeing in output.Error: Cannot read property "length" from undefined,Detail: Cannot read property "length" fr...
HR cases related to which on taxonomy
Hi All,I want to create a report for HR cases, based in HR taxonomy, and sub topics and sub sub topics. I have checked in m2m_connected_content_list table. We do have mapping as developed/mentioned on the portal. I want to understand which catalog do...
Audit Changes to User Record
I am looking for a way to track changes to a user's User ID. I can't seem to find the right log to report on this. We have a process whereby contractors who are converting to an employee, have user ID changes and subsequently an employee number chan...
HR agent is not able to add collaborator to the ER case
When the HR agent is trying to add collaborator to ER case and tries to save. He is getting error message "servicenow Cannot add/remove other collaborators from list"
E-signature : Create multiple E-signature task from 1 case with different documents to sign using Li
I had requirement where I need to generate different pdf /doc template for different HR Task But unable to add.
Importing an Excel/XML
Hi,I am trying to import Data into a table. The table has 4 fields, of which one field is a Reference to the table itself. When I try to import XML file through import XML functioanlity, no records are being imported. when I try to import an excel sh...
How to encrypt attachments form email client in ServiceNow
I want to encrypt files on HR Case when sending emails from email client like encryption context modules in ServiceNow.Please help on this.
HR Document Template for HR Tasks
Hi team, We have two requirements, 1. Where we have to create a HR document template at HR task level so that it can pick the dynamic data from the HR task table and a dynamic document can get presented to the assignee so that they can preview the do...
