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Guided Tour on hrm ticket page

I am not able to get a guided tour to successfully complete on the hrm ticket page.  I would like to walk users through the various sections of the ticket page, especially since this is a new page for us. When creating the tour, I tried starting at t...

Resolved! Need to populate the bottom most department of a user

For any given user(Mike), We would need to show the bottom most department(XYZ). Note: User could be associated to any department in the hierarchy, any help or suggestions User: Mike Department:                      --ABC                         --BC...

Lak by Tera Contributor
  • 622 Views
  • 14 replies
  • 3 helpfuls

Manage attachment under stories

Hi ,I was facing an issue of these after upgrading the instance. Under manage attachment for agile development- stories when i open paper click icon i.e., manage attachment i was able to see the encrypt with module option. Can anyone help me how to d...

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Hide false/empty checkbox variables in HR AgentWorkspace

Hello, When a catalog item is created by a user in the HR Portal, checkbox values are displayed as false or empty when the variable is not selected. These fields are visible with the value false or empty in both the description field & variable field...

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Kristin_15 by Tera Contributor
  • 1027 Views
  • 5 replies
  • 0 helpfuls

Resolved! Creating ACL to make editable only for specific groups

  Hello, I want 'assigned to' and 'assignment group' field to be editable only for following the groups if the HR case is assigned to them.Group A Group B This is what I have but it's not working, Example. Thank You!

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Hide Attachments on HR LE Case both in native view and portal view

HI - I cannot hide attachments on the HR LE Case to 'opened_for' if he is the 'subject_person' manager in the portal view as well in the native view. I tried to create an ACL, but several other ACLs allow access to opened_for. Query Business Rule wou...

Veera6 by Tera Contributor
  • 522 Views
  • 3 replies
  • 0 helpfuls

Fillable PDFs as activities for HR Services

Hello,  We would like to have the employee fill out and sign a fillable pdf document as part of onboarding. The plan is to use an onboarding Lifecycle event that has this employee activity. As far as my research indicates this is not possible with HR...

rai5 by Mega Guru
  • 828 Views
  • 4 replies
  • 2 helpfuls

HR Case attachments

I have a request to find out if attachments to HR cases, can be hidden from the Opened For person.  There are some work product items, that they would like keep track of in the case, but not make it visible to the Opened For. Is there anyway to hide ...

jrusso by Tera Expert
  • 2145 Views
  • 7 replies
  • 2 helpfuls

Enabling users to create form templates for HR cases

Hello,I have an HR agent with the template_editor and template_group editor roles.The user can toggle the template bar, see global templates, and can apply them, but despite the roles is unable to create new templates for HR cases (while this is poss...