Hello! I am new to ServiceNow and am wondering the best method to achieve this scenario. We’re exploring restricting read access of HR cases based on the location of the submitted user for some of our HR non-agent teams. So if User A lives in Town A...
Hello everyone, I am facing issue in manager hub configuration, in team insights there are widgets -about the teams, service and support, employee journeys, in that there are reports so how can i bring data in them.
https://www.youtube.com/watch?v=Q1l5mZl4-ck
Perhaps I'm missing something obvious and this is detailed/documented somewhere....but HR users (i.e. users with roles such as hr.ROLE_HR_CASE_WRITER) don't have permissions to add users to the list collector field Work notes list if it is added to t...
How to restrict Reports & Dashboards related to ER to all the users except the ER managers.
Hi everyone! I was asked to add the "Watchlist funcionality" to my Portal widget and make it like a button. I want a "Watchlist" button for example there, that will display the sys_user list so I can choose more than 1 user.What is the best way to ac...
We're in the process of migrating both a Service Portal instance and an ESC instance to a common presentation using EC Pro. The more interesting questions are starting to surface now, like "is there a recommended best practice as to where to publici...
Hi, How to send attachment from one instance to another instance. When I'm creating incident in one instance it is creating in another instance with having same details and I want to send attachment from one instance to another instance. Can anyone ...
Is it possible to export a Knowledge Article to a word document?
Hello, We are looking our options to implement Onboarding; one of the option we are assessing is Leveraging current HCM-Suite in Successfactors and having HRSD On-boarding implemented. Seeking more info on below points:Was there any references of cli...
Hello , Am facing an issue with close complete/close incomplete ui actions on agent workspace , these are OOB HR Task UI Actions have translations in standard view but in agent workspace showing only in English. I want to show these UI actions in wor...
Hello, when we transfer an HR case, the assignment group updates based on our HR assignment rules. How can we leave the assignment group alone when transferring an HR case? Is there a way to update the assignment rules to not populate with transferre...
Hi All, Actually i have requirement that whenever user submit a request then need the HR case to be approved by the Subject Person's line manager, before it is available for work to begin Thanks Ramu k
Hello --Anyone have any luck forcing an Agent Workspace client script reference field query to work? I'm building a custom UI action ("Change Assignment") which is nearly working -- it gives the user a list of ALL assignment groups, instead of respec...
Hello! I am a trainee exploring Journey designer and would appreciate an advice please! I am trying to configure the Journey Designer in a demo instance and one issue I am having is that when a Manager persona requests a Journey in EC via a record pr...
