Hi,An SLA is defined for the Task based table. Now the Requirement is for some Records, I should Provide the Capabily for the Processors to request the SLA time Extension. Is it possible to Extend the SLA time just for some Records? If so How can I d...
If HR Case is rejected for 2nd time or more than 2nd time after case was moved to Awaiting acceptance step, I haveto store the rejection reason somewhere respective to the rejections like, 2nd rejection reason for the 2nd rejection and 3rd rejection ...
Hi All, If possible Can you get knowledge article document of High Security plugin:Exploring High Security Settings (servicenow.com).i need to upload in knowledge table. Thanks and Regards,Chandan
Hi there, I want to automate the calculation for notice period payments and feed that into an automated letter out of a workflow in HRSD. For example, 3 months' notice x monthly salary = 3 months x S$1000. These will already be fields in the case for...
Hi @Sandeep Rajput / All,We have a requirement where need to add new HR tasks in HR Activity set for country wise. That task only be triggered for specific country but not for others country. Whatever tasks there it will be same as existing functiona...
We have used the Update Set created in Development environment and imported it to the Staging environment. After the import we previewed it and committed it. We then tested it. The Life Cycle Event (LCE) was triggered as expected but the Activity Set...
How can I create Report to show how many times a case was rejected after case was moved to Awaiting acceptance step? How can I create Report to show the rejection reason for each rejection if the case was rejected more than once after case was moved ...
Hi All,There is a option to save emails as draft in agent workspace. But i am unable to find the table or the area in agent workspace where the draft mails get stored. Please help me on this. Thanks in advance.
Hi Team , I am trying to additional group approval before ownership approval in knowledge Approval publish workflow . I have created the copy of OOB approval publish workflow, in that I have added approval activity with group and added newly create s...
How can we check how many times a HR case is rejected and reason behind that after case was moved to Awaiting acceptance step? As I need to create report on that.Can anyone please help me out as it is urgent.
Hello Experts, I have created a new table in "Human Resources:Core scope". This table extends the Import Set Row table as this one is a staging table for data import. Standard security controls have been created together with the table. The user that...
Hi team,I've developed a custom portal with an internal search feature using an out-of-the-box widget : typeahead search. To enhance this, I created a custom search application inspired by the ESC portal. However, while the search works correctly for...
I have a scenario where an activity should be triggered only for new hire users. Even though I have configured the audience field(audience type: users) for new hires people, the activity still triggers for the contractor people.
Hello All,I want to create a reject button for E-Signature Task in ESC Portal. I don't know is there any options to pull out the reject button. (User can Accept but when they want to reject how can they do it?. Thanks everyone.
Hi,I have an issue with reference modal in agent workspace. Default behaviour is that modal stays there and only contents go up when I scroll down.↓However, once I resize the modal, not only the contens but also the modal goes up when scrolling down....
