Unable to crate HR Case from agent workspace

[sibasundarsahoo]

Hi

I am trying to create HR Case by through of Hr agent workspace, once I open workspace click on + icon then click on "Create HR Case". Then showing below error "The page you are looking for could not be found". 

I think this page is not in our instance so how to find this and fix this issue.

@Allen Andreas @Pradeep Sharma @Community Alums @Anurag Tripathi @Mark Roethof @Ankur Bawiskar @Sanjiv Meher @Brad Tilton 

[Ankur Bawiskar]

@sibasundarsahoo 

was this working fine earlier?

did you upgrade recently?

[sibasundarsahoo]

Yes i have facing this type of issue in Xanadu upgrade . 

How to configure to create an HR case as before?

[Anurag Tripathi]

Check if there is the workspace view present on the table.

[Ravi Chandra_K]

Hello @sibasundarsahoo 

Go to the UI Builder and the corresponding workspace, in this case, the workspace with URL path 

Open the workspace configuration. You should be able to see a list of it's Pages and Variants.

Search for the page having issue, in this case, /record from the URL

Check the pages under it and make sure it is active, in this case, Record Default was inactive

Click on Settings and check Active

Please refer below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1308082

Please mark the answer as helpful and correct if helped. 

Kind Regards,

Ravi Chandra