Unexpected redirect to $m.do#/home

jrusso
Tera Expert

We have recently started experiencing intermittent redirect to $m.do#/home.  Our Tier 1 users alternate between HR Agent Workspace to handle chat interactions and native/legacy/classic HR Case to manage most cases.

Users are randomly being redirected to the m.do page.  Even using a standard bookmark link to the nav home page is redirecting to the $m.do#/home page.  The only fix appears to be clearing browser cache, 

 

It is not easily reproduced and it has happened to different users randomly.  Most users in Tier 1 are using the same favorites.

 

Has anyone experienced this and have a fix to prevent it from happening?

 

5 REPLIES 5

jrusso
Tera Expert

I am not trying to go to the portal....users are working in the native ui and just using links to an HR Case, when they get redirected.