Add link to email functionality adds a snippet of the article to the email, redirects to KB view

[rashmidadapur]

Add link to email functionality adds a snippet of the article to the email, but redirects to KB view. Is there a work around to point the landing page to Esc self service view?

I have tried making changes to Search Action Configuration "Add link in email" but link is still pointing to Platform KB View.

[Tanushree Maiti]

Hi @rashmidadapur 

Refer :
KB1208300 Fix knowledge articles not redirecting to the kb_article page

Changing the AI Search navigation on Employee Center [How-To]