Universal Request Triaging roles for HR

gerardoroch
Giga Expert

‎12-08-2025 08:33 AM

Hi,
I wanted to ask if any of you know which is the more basic role that a Triaging Agent might need to create HR Cases from a UR Record, they already have this roles from an OOB group named Universal Request,
sn_uni_req.universal_request_write
sn_uni_req.routing_agent

interaction_agent
sn_uni_req.universal_request_read
Regards,

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SupriyaWaghmode
Kilo Sage

2 weeks ago

Hello @gerardoroch ,

sn_hr_core.basic

– This role grants permission to create and update records in the HR Case table.

Validation Steps:

  1. Impersonate any test HR agent and check if they can create a new HR case.
  2. If they cannot, assign the sn_hr_core.basic role to the user.
  3. Retry creating the HR case to confirm access.

 

All the listed will deal with UR 

sn_uni_req.universal_request_write -
sn_uni_req.routing_agent 

interaction_agent -
sn_uni_req.universal_request_read - 

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