How to change the Employee Center Ticket view to show multiple fields for HRSD tickets?

tahnalos · 3 weeks ago

As you can see here, only the Description field is visible here. We have customized the fields in our HRSD and would like to include those fields where the Description field is there now.

I am aware of Standard Ticket Configuration but do not know where this can be set up.

Siddhesh Jadhav · 3 weeks ago

Hi @tahnalos ,

You are in the right place.

1. Make all existing Standard Ticket Configuration records inactive (child table configs override the parent).

2. Keep only one active Standard Ticket Configuration on the parent table.

3. Open that record, uncheck Advanced, and add the required fields under Info fields.

4. Save the record.

5. Log out and log back in to Employee Center to see the changes.

⚠️ Some fields are restricted and won’t display in Employee Center:
https://www.servicenow.com/docs/bundle/zurich-platform-user-interface/page/build/service-portal/task...

Thanks, and regards,

Siddhesh Jadhav

If this resolves your issue, please mark this response as Helpful and Accepted.

View solution in original post

Bhavya11 · 3 weeks ago

Hi @tahnalos ,

Please go through this thread.

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,
BK

Ankur Bawiskar · 3 weeks ago

@tahnalos

you can show additional fields on your ticket page for HR Case table from Standard Ticket Config

Uncheck Advanced and add the Info fields

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · 3 weeks ago

@tahnalos

I believe the same info was already shared by me.

Any reason you didn't mark my response as correct?

As per new community feature you can mark multiple responses as correct.

💡 If my response helped, please mark it as correct ✅ as well so that this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

tahnalos · 2 weeks ago

Solution has not helped. I am trying to determine if there is something else at play.