user profile active status query.

vinod42
Tera Contributor

‎02-08-2022 04:12 AM

Hi Experts,
yesterday, I have updated some users active status to "active". today for the same users are set to inactive and it was updated by "system". what is the root cause and how to overcome this issue.
thanks in advance.

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Abhijit4
Mega Sage

‎02-08-2022 04:21 AM

Hi,

This could be any scheduled job which might checks some value from user records to deactivate users. or This could be done through any integration as well.

In the activity log of user record check if there are comments added while deactivating.

Let me know if you have any further queries.

Please mark this as Correct or Helpful if it helps.

Thanks and Regards,
Abhijit

 

By marking my response as correct or helpful, you contribute to helping future readers with similar issues.
Regards,
Abhijit
ServiceNow MVP

Harneet Sital
Mega Sage
Mega Sage

‎02-08-2022 06:24 AM

Hi Vinod, 

 

Look for business rules with the following conditions - 'Script' contains 'sys_user' and try and debug which BR could have caused this. Seems like this is done via a BR, Flow or Workflow since these only run with 'system' user.

Scheduled job usually runs with 'System Admin' or a user but not through system but give a try on this table too. 

 

Please mark helpful, correct based on the correctness of the answer!

Thanks, Harneet!

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