How to add different fields of subject person in the new HR agent workspace,
How to add different fields of subject person in the new HR agent workspace, currently it is showing only few fields in the workspace, please see the attached & advise.
Forum Posts
Implementing ACLs to manage access for different law firms within a single ServiceNow instance
Hello, We are working on a law firm where one business unit does see the other, such as Incident, Problem, reports etc...We proposed ACL, how can ACL be designed to regulate business units -specific or Persona-Specific views on both Platform and the ...
AI search suggestions not working
In my ServiceNow instance, the AI search suggestion feature within the HR Portal is not functioning as expected. Although when I enter the KB article number it is returning the article but for search is not. I have reviewed all relevant documentation...
Change max size on response templates in HR Agent Workspace
Hi all, In HR Agent Workspace, response templates are only showing 10 options. If I search for other response template created that is not showing on the cards by default it shows but how can I increase the size from 10 to 15 for example? Thank you.
Where is User Creation Logic during New Hire Onboarding case creation
Hi, I am learning OOTB onboarding lifecycle configuration.Do you know where is the logic to create user during submitting new hire onbording case?
Article List Style Position Property
Within the creation of a knowledge article, we utilize a lot of bullet lists that are published for employees on our ECP portal. Once published, the bullets are stuck in a property style of "inside" (see below #1). We know we can change this inside t...
Resolved! ServiceNow HRSD IVR (Interactive Voice Response )
Have a question on ServiceNow HRSD IVR (Interactive Voice Response).ServiceNow Voice for HR Service Delivery whether can work independently without installing ServiceNow Voice for ITSM or ServiceNow Voice for CSM ?
Performance issue on Advanced reference qualifier
We have written one script include in global scope and calling it in Reference qualifier of Human resource:core scope.We have one field referencing to user table in which we have reference qualifier to advanced from that we are calling script include...
Auto generated tasks for HR Agent
Hey Team, I would like to create an app that will trigger Tasks for HR Agents on monthly basis automatically to do remind them about some repetitive tasks (like: create a report, do some review etc.). I have created some really basic flow and founda...
HTML type variable on Record Producer not working as expected
I have a HTML type of variable on record producer, when I input some data in it by selecting bullets like below 1. ABC2. DEFAnd then once submitted it's not showing entered data as is instead it's showing 1.2. ABC3.4. DEFHow can this be resolved?
Do not generate cases in ServiceNow when the user adds their email in a team meeting.
Hello Team, User accidentally added the group email address to a team meeting, which triggered an unexpected HR case in ServiceNow. Could you please help investigate how this is currently configured and ensure that meeting requests do not generate c...
Resolved! Please any one scripted approval in flow designer
What is scripted approval in flow designer and if form having glide list type of field that to reference to user table .Then how to send approval for this field values.
Cancel HR Lifecycle Event Case
Hi, I'm making a lifecycle event case for onboarding new hire.I opened a lifecycle event case and tried cancelling by clicking the cancel button.A form to enter a reason for cancellation opens and when I submit, nothing happens.I thought that the tas...
at what peak hours the retention rate increase most
at what peak hours the retention rate increase most, Any way to get this?
Resolved! Does anyone have a benchmark on case deflection due to your Knowledge Management or self-service capabilities?
Hi everyone, Isaiah here and I am new to ServiceNow and this community. I am after some KPIs and benchmarks. In particular: 1) How are you measuring case deflection i.e. your employees don't need to raise a case thanks to your knowledge articles? 2) ...
