Hi Community, I am having a strange issue for which I am seeking help, for the HR Cases the Comments and WorkNotes sections doesn't have any Activities recorded on the Form View, but the same is available on the Agent Workspace for HR. On Form View -...
Hello everyone,Every time I comment on an HR Case ticket on the portal, an email is sent through the event sn_hr_core_case.commented. However, I don't know where this event is triggered from. I have checked both Business Rules and Script Includes but...
How can I configure what shows up on the Agent Workspace for HR Case Management Case Timeline?I would like to get rid of that "create complaint" and add the SLAs
we upgraded our instance to Yokohama release upgrade and upgraded to the new HR Agent Workspace. Transfer HR Case Incident UI is no longer working. We do have a custom UI action and ServiceNow Support is not willing to help with this. Has anyone el...
I see a UI Policy that hides "Pdf_template" on HR Case table. But on one of the child table HR Total Rewards, the field "Pdf_template" is visible.I need to find which UI Policy or client script shows this field on the form I tried to search UI act...
Is there a setting to expend the rich_description field height on HR Agent Workspace (configurable)? Either auto expand to fit content or set to a specific default height that is larger than the OOB.
When an HR agent attaches knowledge either to an email or the additional comments the link redirects the User from ESC to the backend Knowledge base view vs keeping the on the ESC portal views.Is there a way to configure the setting so that when a us...
Hi everyoneI would like to add a stopping condition to my flow that checks whether all mandatory fields in a form have been filled in.The challenge is that the mandatory fields different each form .Is there a way to implement a general script or meth...
Hello everyone,I am learning about HRSD and i have a few concerns about the HR Template.I will provide my configuration information as follows:1. I have created a Record Producer as shown below:2. I have created a lifecycle event and mapped it to the...
Hi, To show HR Service for Lifecycle Event in portal we need to create record producer.1. When we create record producer to show that HR service in portal for lifecycle event what should we select table name for that. Is it something specific to req...
Hi there, When I asked in workspace(SOW)'s incident record, I found agent assist works well. But when I go to HR Agent workspace and open a hr case , I can't found any result in agent assist. Any advise for me? Thanks. ps.
Hi, anyone know why “Save as draft” was disabled for HR Record Producers after upgrading to latest version of Employee Center? (v 37.0.7) “HRM Catalog Item” widget (sp_widget_9e0a0e9373a75300c629e1e54cf6a7cd) hard codes the “hide save as draft” inste...
The rise of artificial intelligence has reshaped today’s fast-evolving work environments, transforming human resource (HR) operations, which is no longer a luxury—it's a strategic necessity. As organisations evaluate digital solutions to meet workfor...
Hello everyone,I am learning about HRSD. I noticed that there is an HR Template feature as shown in the image below. I am wondering what characteristics a table must have in order to be displayed and selectable in the Table field.I have done some res...
Hi Community, We are exploring ways to enhance the visibility of Live Chat notifications for our HR Advisors. Currently, the system only provides a single, low-volume sound notification, which is often missed—especially when advisors are handling mul...
