Our business has a need to create cases and report on employees in ServiceNow who are no longer active or have left the company. On their user profile the Active is not checked. We need to select them for certain cases (examples - grievances filed b...
Hi! I have changed the journey owner to become the subject_person's manager from the LE case.This seem to work and the owner of the journey becomes the manager, but I get this error when submitting the Record producer "Unable to get the journey conte...
Hi All , We have build some custom field in Hr profile and User profile. We have requirment when in case HR pofile get some field update same field need to sync with User table .I have checked there is OOB BR (Synchronize fields to sys_user) and...
Create a business rule on HR Profile to trigger the onboarding HR Service if the Employment start date in future, Employment type is fulltime and home country is India. Assign the new hire role to Pre-hire. On the start date, remove the new hire role...
I want to rename the below text from Provide feedback from esc portal. Can you please suggest me how to do this.
Hello HR Community, We have had HRSD for over a year and have about 30 hr services available from ESC. We have received feedback that at times employees do not know which HR service to submit because there are so many and some of those forms are long...
Hi Community,We're currently automating the process of adding users to groups in ServiceNow using a service account. The service account has been assigned the user_admin role.When impersonating this service account, I’m able to add users to some grou...
We have checked Disable comment in our knowledge base but still Post a comment box is showing in in esc. please suggest how to disable it in esc.
Can we update the name field with the message Hi {Your Name} in the HR AGENT workspace homepage? Refer to the screenshot below
Hi all, Can anyone detail the steps used OOB with screenshots for configuring the ALL Cases or Priority cases Single score component in the Overview tab of HR Agent workspace? I want to create some more Single score Data Visualizations on the HR Age...
How can I make this "Collaborate" icon visible in HR agent workspace, I am able to see this icon in SOW whenever I open any incident.I need the same(The icon should be visible and function the same way) for HR cases in HR agent workspace.
Hi all,I have written an onchange where we an certain condition meet it need to show an alert and then cursor has to move to a certain field. I have used g_form.getControl('field_name').focus(); and also g_form.getControl('field_name').scrollIntoView...
OOB,State field is Read-only in a problem Record and a problem can be moved to closed from Assess, RCA and FIP.I got a requirement to modify this behaviour and enable cancel(closed state) in problem's new state too. How can I achieve this?
Hi everyone,I'm facing an issue when performing a Transfer Case on an HR Case. Every time I transfer a case, the "Additional Details" tab on the Employee Service Center (ESC) disappears.Has anyone encountered this before or knows why this happens? Is...
I was wondering if its possible to create HR profiles without creating the related user records.I think i read something about it but cant find it again.any pointers will be useful and if you have come across similar requirement then please share you...