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HR case assign to repeat the assignment

Hi All, We have recently encountered an issue in our project where the "Assigned to" field of the HR Case is being repeatedly assigned a value, even when the "Assignment Group" remains unchanged. The value being assigned is the result obtained from t...

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Assistance Needed with Sending Attachments in HR Case Notifications

Hi Developers,I have a requirement where, when an attachment is added to an HR case, a notification needs to be sent to the user who opened the case. The notification should include the actual attachment, not just a link.To implement this, I created ...

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Jay by Tera Expert
  • 617 Views
  • 3 replies
  • 0 helpfuls

Variables not writing to Task from Catalog Item

Hi All, For our Lifecycle Event Case we are assigning out a Task with Acknowledgement Type of Submit a Catalog item. I have configured the catalog item but when testing, I find that nothing submitted in the Catalog Item is written to the form.  I hav...

aguanci by Tera Expert
  • 306 Views
  • 1 replies
  • 0 helpfuls

Where to configure Event Type in Lifecycle Event

Hello All, Is it possible to configure a Lifecycle case based off a field from HR Profile? Our goal is to have the opened_for user to be a field on HR Profile, but I can't seem to find where that is configured. I have a feeling it is in the Event Typ...

aguanci by Tera Expert
  • 322 Views
  • 1 replies
  • 0 helpfuls

Resolved! Virtual agent designer topic

I want to call one virtual agent designer topic into a different designer topic's node. Is it possible to do? If yes how can I do this?

Resolved! IAR for HR not working

Issue Auto-Resolution (IAR) for sn_hr_core_case records continuously unassigns bot from target record due to AI Search not finding results. After setting up IAR for HR on sn_hr_core_case on GI as HR service, upon submission of case from portal, the H...

ge3 by Tera Expert
  • 903 Views
  • 10 replies
  • 0 helpfuls

Getting Recipients data from the Mail

Hi All, I am working on a inbound action and I was trying to fetch the details of the recipients from the email. When the inbound action was in global scope the recipients details were fetched properly but when it is in the HR Scope it did not fetch ...

Sagar Rd by Tera Contributor
  • 611 Views
  • 2 replies
  • 0 helpfuls

Permission Restrictions in Global scope

How can I restrict users with admin roles such that they are not able to view records like knowledge, emails, logs, questions_answers from certain tables in the global scope. For Instance HR admin or Finance admins etc

Page22 by Tera Contributor
  • 254 Views
  • 2 replies
  • 0 helpfuls

Highlighted list view

Hi All ,In hr agent workspace i have highlighted field need attention true false but this is highlighted only in home page list view but not highlighted in other list like assigned to me , opened for , closed etc in ServiceNow Configuration done in H...