Things That Make HRSD Unique

[Gaurav Bajaj]

ServiceNow HR Service Delivery (HRSD) is one application that has been designed specifically to address the complexities of employee services, it brings together a unique combination of data models, security, low code personalized workflows configuration, and integration capabilities that make it stand out from every other ServiceNow product. Let’s explore a few aspects that make HRSD truly exceptional.

1) HR Profile and HR Data Model
The foundation of HRSD begins with the HR profile and HR data model. HR profile tables are leveraged to store personal information about an employee on the platform e.g. DOB, Marital status, home address and other details.

Along with HR profile, there are various other OOTB tables provided to support HR data such as Benefits, LOA, Compensation, Contacts and relationships, HR positions etc. These tables can be utilized to support various HR services offered by the enterprise.

2) HR Admin Autonomy
One of the most unique characteristics of HRSD is the elevated role of the HR admin. Unlike many other ServiceNow applications where the system admin has universal access, HRSD provides HR admins autonomy over HR applications. Even platform administrators are restricted from accessing confidential HR data, ensuring that sensitive information remains secure and compliant with strict data privacy regulations.

This gives power and autonomy to HR admin and departments to keep their data and processes visible only to authorized personnel.

3) Lifecycle Events for Employee Transitions
Employee transitions are often the most complex HR processes, and that’s where lifecycle events come into play. Lifecycle events provide a structured way to manage changes such as onboarding, transfers, and offboarding through configurable, low-code experiences. Unlike playbook designers in the broader platform, lifecycle events are specifically tailored for HR processes, orchestrating tasks across employees, managers, and other departments with ease with ease to use and preconfigured templates

4) Journey Accelerator Plans
Adding another layer of personalization is Journey accelerator plans, which complements lifecycle events beautifully. Journey accelerators empower managers and HRs to create tailored employee journeys, incorporating localization such as country-specific tasks, compliance needs, or even cultural onboarding activities. It also enables managers to define learning plans and development activities for new joiners, enhancing engagement and long-term employee success.

Both lifecycle events and journey accelerators combine to provide streamlined pre-configured journeys along with flexible, personalized actions managed by the line manager themselves.

5) HR Services for Simplified Workflows
HR services form the heart of the HRSD application by providing an easy configuration framework for HR offerings. With HR services, HR teams can quickly design service experiences, build workflows, and configure tasks using HR service activities such as approvals, notifications, and assignments. This simplicity allows HR to create and maintain structured processes without relying heavily on technical resources.

6) HR Integrations for Seamless Connectivity
Finally, what makes HRSD future-proof is its dedicated HR integrations application. HRSD doesn’t work in isolation; it is designed to connect seamlessly with HCM systems, background check providers, and other HR technology platforms. By enabling continuous synchronization and transformation of employee data, the integrations application ensures accuracy, reduces manual effort, and maintains compliance across the entire HR ecosystem.

I’ve a couple of blogs to highlight how you can establish a good foundation for HRSD and plan to leverage each of these features efficiently.

Bond Strategy to enable the HR Service Delivery.

Bond Strategy to enable HR Service Delivery – Part 2

I will  journey accelerators, journey designer and lifecycle event in details very soon.