VA is not recognizing Hi and hello

[poornima batchu]

Hi all, 

In our project, VA is implemented..If I say hi or hello it is not recognizing...

what are the steps we need to follow to configure this...

[Susan Britt]

Can you explain what you mean?  Is the user typing "hi" or "hello" after the VA greeting when VA first launches?  What is the expected result of the user typing in hi?

[poornima batchu]

Hi Susan, 

Sorry for the delay in response.

When VA chat opens by default it shows few messages as per the requirement. If end users send a message Hi or hello.  The system is not recognizing it. After Hi or hello it should respond to the end users saying Hi " End user" name how can I help you..Like that. 

Please help me to understand this

[Badal Khojare]

Hi @poornima batchu , 

If you want a particular topic to trigger on specific keywords you will have to add it as utterances for that topic. After you train it you can Test it in web client if it triggers that topic.