Hi @Mark Roethof and all.
As you said the Articles are reflecting in the VA chat based on the condition in the Contextual search and if we click on Condition, we have Value(Value filed) and then we need to provide the Embedded Query here in order to reflect articles in the VA chat.
I gave random Embedded Query and it worked fine but in my case we need to have the articles visibility based on CanRead condition for which i am not able to write Embedded Query. Any suggestion here.
And we can write in the script include but the Value filed is not recognizing (Accepting) Script include.
Reference : Fix: Virtual Agent topic Search Knowledge Base "Sh... - ServiceNow Community
I am not able to reply in the above discussion. So created new one.. Please suggest,
My previous post regarding the same :
VA chat : Articles visibility :: How to overrite ... - ServiceNow Community
Please suggest.
Thanks & Regards
Naveen
