Variable fields prepopulate on case form when submitted
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11-15-2023 02:21 PM
Hello,
I have a problem that I can't seem to fix with my HR Service case form that I create when I submit it from a record producer that I have.
The Variable fields prepopulate on case form when submitted from the Record Producer. Case Form below:
Record Producer fields below:
I don't want the subject person or opened by to show in the description when created. Can someone please assist?
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11-15-2023 04:05 PM
You know, you are the best person to drill-down till last line unless you share entire script.
Check there is other inline function called , search that till .... HR case insert() method.
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11-16-2023 09:43 AM
Just checking, if your achieved the desire result.
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11-22-2023 09:07 AM
Hey thanks for the help, but I figured it out another path.
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11-22-2023 09:42 AM
@Primm , thanks for replying and confirming the issue resolved.
We would highly appreciated if you can mark the accepted solution and helpful and close this thread.
-Thanks
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11-15-2023 02:49 PM
The Description field on the Case record is likely being populated by the Script field on the Record Producer definition - where you specify the Name, Table, Short Description,... Look for code like current.description = ...