Variable fields prepopulate on case form when submitted

Primm
Tera Contributor

Hello,

 

I have a problem that I can't seem to fix with my HR Service case form that I create when I submit it from a record producer that I have. 

 

The Variable fields prepopulate on case form when submitted from the Record Producer. Case Form below:

Primm_0-1700086682858.png

Record Producer fields below:

Primm_1-1700086764181.png

I don't want the subject person or opened by to show in the description when created. Can someone please assist? 

 

10 REPLIES 10

You know, you are the best person to drill-down till last line unless you share entire script. 

Check there is other inline function called , search that till .... HR case insert() method.

 

AshishKMishra_0-1700093109162.png

 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Just checking, if your achieved the desire result. 


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Primm
Tera Contributor

Hey thanks for the help, but I figured it out another path.

@Primm , thanks for replying and confirming the issue resolved.

We would highly appreciated if you can mark the accepted solution and helpful and close this thread.  

-Thanks


Please mark this response as correct and helpful if it helps you can mark more that one reply as accepted solution

Brad Bowman
Kilo Patron
Kilo Patron

The Description field on the Case record is likely being populated by the Script field on the Record Producer definition - where you specify the Name, Table, Short Description,...  Look for code like current.description = ...