Variable fields prepopulate on case form when submitted

Primm
Tera Contributor

Hello,

 

I have a problem that I can't seem to fix with my HR Service case form that I create when I submit it from a record producer that I have. 

 

The Variable fields prepopulate on case form when submitted from the Record Producer. Case Form below:

Primm_0-1700086682858.png

Record Producer fields below:

Primm_1-1700086764181.png

I don't want the subject person or opened by to show in the description when created. Can someone please assist? 

 

10 REPLIES 10

You know, you are the best person to drill-down till last line unless you share entire script. 

Check there is other inline function called , search that till .... HR case insert() method.

 

AshishKMishra_0-1700093109162.png

 

Just checking, if your achieved the desire result. 

Primm
Tera Contributor

Hey thanks for the help, but I figured it out another path.

@Primm , thanks for replying and confirming the issue resolved.

We would highly appreciated if you can mark the accepted solution and helpful and close this thread.  

-Thanks

Brad Bowman
Mega Patron

The Description field on the Case record is likely being populated by the Script field on the Record Producer definition - where you specify the Name, Table, Short Description,...  Look for code like current.description = ...